The company hired to run FasTrak (it used to be Xerox, don't know if it still is) is incompetent/evil and will try everything they can to keep your erroneously deducted money. Make sure you do everything in writing, and if they pull their usual s***, take it to your local TV station "On Your Side" (or whatever the TV ombudsman is called). Up here, there's a huge lawsuit about incorrect tolls/fines, FastTrak is trying to keep all the proceedings secret, and our "On Your Side" guy is at court often.