I'm having a terrible experience with the Costa Mesa office. I can't ever get a response from my DS, I had to send 6 emails and 2 voicemails over 2 weeks to finally get a response when I called my OA and said where is my DS? I ordered 7/10. Confirmed 7/13. MS75 Black, Premium, FSD. Went into production 8/17. Still in production today. I emailed my DS yesterday, no response yet. I called Costa Mesa asking to speak with someone else and another DS said my car has been in a quality inspection stage and my car will come with the 2.5 FIRMWARE. It's not firmware and I'm extremely worried about what is going on with my car and the experience I'm having. I am definitely being patient but at this point I feel like I've been too patient because I get no responses and incorrect answers. Do you guys have any insight as what's holding my car up at the factory?