When I made the change on July 27, I had no edit button. After calling customer service, they sent me an email that I dutifully filled out to affect the change. To date, my account page has not been updated. Inside Sales has said all kinds of things to me ranging from "I see it in your account and the change went to the factory" to "I don't see it, please fill out this change order email." At this point, I won't be doing that! I can't get a straight answer. What are other people's experiences?