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White Interior Change Order by Email

Discussion in 'Model 3: Ordering, Production, Delivery' started by Sagedaddy, Aug 23, 2018.

  1. Sagedaddy

    Sagedaddy Member

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    Location:
    Scotts Valley, CA
    When I made the change on July 27, I had no edit button. After calling customer service, they sent me an email that I dutifully filled out to affect the change. To date, my account page has not been updated. Inside Sales has said all kinds of things to me ranging from "I see it in your account and the change went to the factory" to "I don't see it, please fill out this change order email." At this point, I won't be doing that! I can't get a straight answer. What are other people's experiences?
     
    • Informative x 1
  2. Benihect

    Benihect Member

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    Chicago
    Same. I went from AWD to Performance via email request on the 1st. August 10th nothing. I opted for using back door into edit page online and changed it that way. I got MVPA email and called today to make sure we were good and they could see performance on their side as well.

    Not sure if it’s affecting my order in any way. Original order went in july 7th near 50 days since with no contact. I was a reservation holder. Late at that but had a reservation
     
  3. araxara

    araxara S-P85#3,218 X-90D#3,299

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    It took about 2 weeks after I placed my email change order before I got a confirmation email and my account was updated to reflect the change. I did have them verify initially that my change request email was received and they mentioned that it had been, but the people who are processing it are backed up.

    Surprisingly, I got a call 2 weeks after my change request was handled that my car would be ready for pickup on 31-Aug-2018 (which is also reflected on my order page).
     
    • Informative x 1
  4. Birdman325

    Birdman325 Member

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    Same. No edit button so I called Tesla early in Aug and they sent me an email and made the change. (Maybe Aug 6?). As of today (and 3 calls to Tesla - “we are very behind...”) the change still has not been reflected in my on line account. Very disappointing. How hard can it be to update a change ?
     
    • Informative x 1
  5. Sagedaddy

    Sagedaddy Member

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    I'm almost a month out with no change confirmation at all, only the inconsistent comments over the phone.
     
    • Informative x 1
  6. araxara

    araxara S-P85#3,218 X-90D#3,299

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    Maybe it's based on your original reservation date, because I was a Day 1 reservation holder (with previous Tesla purchase). That's why I think they sped up the car delivery too, even though my estimated date was changed from Sep-Oct to Nov-Dec after the change.
     
  7. Sagedaddy

    Sagedaddy Member

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    I dunno. I guess aI don't really mind that my page is has not been updated. It's kinda cosmetic. My concern is whether the factory knows what my configuration is and that I'm matched to the right car...whenever my number comes up. This is where I'm getting responses all over the place.
     
  8. Birdman325

    Birdman325 Member

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    Agreed. I don’t care about what the page says but don’t want them to think they building a black interior car.
     
    • Like x 1
  9. Zander's

    Zander's New Member

    Joined:
    Aug 22, 2018
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    Location:
    Toronto
    I booked mine on June 24th and I think I am a 2nd day reservation holder. 2 days later I updated with dual drive and later white seat. But received all email confirmation and also the contract was immediately updated. May be some website issue for affected people. But I still didn't receive a VIN. On the phone they said 2 to 4 weeks. And it's now 4 weeks.
     
  10. Sagedaddy

    Sagedaddy Member

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    I have called them so many times and gotten no satisfaction. I just don't know how else to handle it. I don't want to be on the wrong queue, then when they figure it out, put me at the back of the correct queue.
     
  11. Sagedaddy

    Sagedaddy Member

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    I just got off the phone with a helpful lady named Kyra. I didn't get the answer I was hoping for but I think I finally understand how it works. When you put in any order modification, the entire order gets hung up until the Owner Operation Services Department makes the modification to the order. Once that occurs, they can then match you to a car. Despite having my case escalated two weeks ago, that hasn't happened yet. They really are backed up. She said that, no matter what anybody says, if you modify your order, it will cause a delay. At any point in the order. That's because it has to be processed and there is a queue for that.

    A question that occurs to me now as I write this is whether going through the edit button would be automatic - and thus faster?
     
    • Informative x 1
  12. Benihect

    Benihect Member

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    This is what I did. But I fear since it’s a loophole that my order is still in a holding pattern since the team that makes the change hasn’t even gotten to my request.

    I got updated MVPA when I edited online but going to Performance I expected much faster movement than I’ve gotten. I’ve seen on tracker people after me get vins. Of course I know it’s based on various factors. Config date being only one of them.

    Has anyone gotten the call after editing via loop hole edit ?
     
  13. Triciamc

    Triciamc Member

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    Veneta, Oregon
     
  14. Triciamc

    Triciamc Member

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    Can anyone help a 70 year old lady who can’t wait to get her tesla. I put my reservation in 3-17. Conf. It 6-18, with all wheel drive, long battery, anyone get theirs with a res after mine? I Call tesla, no idea when I can get it. Frustrated!!!
     
  15. wcorey

    wcorey Member

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    Something else I was told is it also raises cost and penalty. There is no backdoor despite the titillating sound of it.
     
    • Informative x 1
  16. UKayla

    UKayla Member

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    West Virginia
    How is it possible that they are so backed up? It should be an incredibly simple change for them to make and for it to be taking two weeks to a month to get to someone’s change is ridiculous.
     
    • Like x 1
  17. Jedi2155

    Jedi2155 Model 3 has Arrived.

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    Diamond Bar, CA
    I would suspect you'd likely get your vehicle between September and before November based on your details as long as you don't make any further changes.

    It sounds like a problem on how they're processing orders. My experience is, while it sound simple to the customer, it may be far more complicated on the back end.
     
  18. Birdman325

    Birdman325 Member

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    Location:
    Toronto, Canada
    Almost a month for me and still no record of a change in my account despite 3 follow up calls and a couple of follow up emails. Getting ridiculous
     
    • Like x 1
  19. brandonee916

    brandonee916 Member

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    Aug 8, 2018
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    Location:
    Sacramento, CA
    I gave up waiting for my change, numerous emails and calls... made the change online and less than a week later got a VIN... just waiting on delivery now
     
  20. Triciamc

    Triciamc Member

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    Aug 27, 2018
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    Location:
    Veneta, Oregon
    When was your original reservation?
     

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