Hi all,
We received our Tesla X with white interior beginning of June. We were persuaded into the white due to the fact ventilation seats were not possible anymore and according to Tesla the white seats are the easiest to clean and maintain.
After a few days, we started having the first problems (alarm going of ten times a day for no reason, liters of rain coming in the car when opening FWD, FWD opening for no reason, danger icons on the dashboard when normal accelerating and reg braking, no DAB, no map, 17inch screen staying black...). I will start another topic for that because Tesla is not very helpful either with these issues.
The white seats also started to show 'black dots' which I can't remove, hence this topic.
I remember when I fetched the car, the seats were having smudges. There was like an 'oily' substance coming from the stitches and when you touched it your finger was black. They cleaned it on the spot during delivery and I did not see the substance any more.
Also, when I rub my finger a couple of time on a white spot, the white just comes of and you see the black dots appearing. It is like the seats are painted and the white just disappears.
We asked Tesla for a response, after a few weeks, the first response came from the Tesla Service center who got some feedback based on the picture I sent them (you can find them attached).
He said literally: YOU ARE WEARING THE WRONG CLOTHES.
I could see he did not agree with it, but this was the first feedback. I asked them to put this in writing and this is unacceptable. I am very careful with the seats and the issue is also on places where I do not sit (back of headrest, doors...)
A while later, they changed their story and say they ordered 2 new front seats but also mentioned they did something not according to Tesla policy because they got no approval. I again explained them the issue is on the whole car, not just the 2 front seats.
I also again repeated my demand for them to put in writing that they will treat this as a production issue. I explained them I do not need a fix within a month or 6, I just wanted to be assured this not normal and they will replace or do whatever to get the white interior as new.
6 weeks after the first complaint, I received an email from the service center manager stating they will 'engage themselves to make sure I will experience the quality Tesla stands for'. I replied this is not sufficient and requested a statement they treat this as a production incident on writing.
Today, again a week later, I got an email with just saying I need to consult page 4 of the warranty. No statement about the production issue, nothing about the other parts that are affected (they never respond to that fact).
Is anyone else having issues with the white interior?
This cannot be normal wear right? If the seats look like this after a few days and barely touching it, how will they look after some year?
My insurance provided me with a lawyer, since they will also cancel my insurance because the alarm does not work. My leasing company states they get a ton of complaints about this service center (they are the leasing partner of Tesla in my country).
Pictures attached, I also have a video rubbing the interior and the white just 'falls' off.
I think it is clear I am very disappointed in Tesla, I expected issues but the way they are treating me is beneath everything. I'll add the full list of issues in another topic. I waited 2 months to share my experience so I gave Tesla enough time to just state this is fully under warranty and they will fix it.
So be aware if you take the white interior.
Cheers,
Jan
We received our Tesla X with white interior beginning of June. We were persuaded into the white due to the fact ventilation seats were not possible anymore and according to Tesla the white seats are the easiest to clean and maintain.
After a few days, we started having the first problems (alarm going of ten times a day for no reason, liters of rain coming in the car when opening FWD, FWD opening for no reason, danger icons on the dashboard when normal accelerating and reg braking, no DAB, no map, 17inch screen staying black...). I will start another topic for that because Tesla is not very helpful either with these issues.
The white seats also started to show 'black dots' which I can't remove, hence this topic.
I remember when I fetched the car, the seats were having smudges. There was like an 'oily' substance coming from the stitches and when you touched it your finger was black. They cleaned it on the spot during delivery and I did not see the substance any more.
Also, when I rub my finger a couple of time on a white spot, the white just comes of and you see the black dots appearing. It is like the seats are painted and the white just disappears.
We asked Tesla for a response, after a few weeks, the first response came from the Tesla Service center who got some feedback based on the picture I sent them (you can find them attached).
He said literally: YOU ARE WEARING THE WRONG CLOTHES.
I could see he did not agree with it, but this was the first feedback. I asked them to put this in writing and this is unacceptable. I am very careful with the seats and the issue is also on places where I do not sit (back of headrest, doors...)
A while later, they changed their story and say they ordered 2 new front seats but also mentioned they did something not according to Tesla policy because they got no approval. I again explained them the issue is on the whole car, not just the 2 front seats.
I also again repeated my demand for them to put in writing that they will treat this as a production issue. I explained them I do not need a fix within a month or 6, I just wanted to be assured this not normal and they will replace or do whatever to get the white interior as new.
6 weeks after the first complaint, I received an email from the service center manager stating they will 'engage themselves to make sure I will experience the quality Tesla stands for'. I replied this is not sufficient and requested a statement they treat this as a production incident on writing.
Today, again a week later, I got an email with just saying I need to consult page 4 of the warranty. No statement about the production issue, nothing about the other parts that are affected (they never respond to that fact).
Is anyone else having issues with the white interior?
This cannot be normal wear right? If the seats look like this after a few days and barely touching it, how will they look after some year?
My insurance provided me with a lawyer, since they will also cancel my insurance because the alarm does not work. My leasing company states they get a ton of complaints about this service center (they are the leasing partner of Tesla in my country).
Pictures attached, I also have a video rubbing the interior and the white just 'falls' off.
I think it is clear I am very disappointed in Tesla, I expected issues but the way they are treating me is beneath everything. I'll add the full list of issues in another topic. I waited 2 months to share my experience so I gave Tesla enough time to just state this is fully under warranty and they will fix it.
So be aware if you take the white interior.
Cheers,
Jan