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Who are people calling?

Discussion in 'Model 3' started by dano9258, Jul 3, 2018.

  1. dano9258

    dano9258 Member

    Joined:
    Jan 28, 2018
    Messages:
    173
    Location:
    Las Vegas, NV
    So I've read over and over people calling Tesla to see if a VIN was assigned to them yet. I tried the 1 888 number listed on the order page and it said too busy can't take call, and then I also tried my local shop. She picked up and sounded excited when she pulled my order up but said she can't see if a VIN is assigned, only the model 3 team can. So who is everyone calling to verify?
     
  2. Graffi

    Graffi Member

    Joined:
    Apr 30, 2017
    Messages:
    604
    Location:
    San Diego, CA
    Chill and Enjoy the excitement. It will come when it comes. No need to bother very busy employees which slows them down on other folk's deliveries.
     
    • Like x 7
  3. calvinvle

    calvinvle Member

    Joined:
    Mar 15, 2018
    Messages:
    58
    Location:
    San Leandro
    You just ordered last week, just wait it out. I had to wait 63 days before I got my VIN after configuring.
     
    • Like x 2
  4. dano9258

    dano9258 Member

    Joined:
    Jan 28, 2018
    Messages:
    173
    Location:
    Las Vegas, NV
    I was just curious. I called really today to add EAP to my configuration since my edit button was gone. Trying to find out about a VIN was just a side task while I had her on the line.
     
  5. ℬête Noire

    ℬête Noire Active Member

    Joined:
    Jan 30, 2018
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    2,274
    Location:
    TX
    My issues is I may have pooched the Payment Method portion of my Delivery Profile, and it won't let me edit. I selected "cash" but there may have been a better option. It was definitely about a loan but I had rush-read it as being about getting financed through Tesla's. In the split second after I pushed the submit button I re-read and thought maybe I was wrong about that.

    Not sure how or why it'd matter, as long as they get the money but there's probably some sort of paperwork that they need to generate for my lender to use. There's a good chance I'm going to be using a loan for part of this (after a sizable cash down). I'm in TX so I don't want to fubar this, as it's already a paperwork dance (though apparently improved).

    Bottom line: A number of questions that I'm not sure people here can answer. On the other hand I ordered the D, so I've probably got a bit of time to play with here.
     
  6. vzaitsev

    vzaitsev Member

    Joined:
    Jun 18, 2018
    Messages:
    48
    Location:
    Houston
    I did the same thing and it wont let me to edit now. I am sure cant pay with cash and I have tried reaching 1-888 number and no luck so far.
     
  7. MissyMcBee

    MissyMcBee Member

    Joined:
    Dec 4, 2016
    Messages:
    235
    Location:
    Scotts Valley
    CASH is the same as financing through your bank instead of TEsla's financing...you will be fine.
     
  8. MissyMcBee

    MissyMcBee Member

    Joined:
    Dec 4, 2016
    Messages:
    235
    Location:
    Scotts Valley
    Chilll...just like @calvinvle stated...you just ordered. I order in April and today makes 72 days waiting and still nothing from Tesla...you will get yours in 'Tesla Time'
     
  9. boaterva

    boaterva Supporting Member

    Joined:
    Apr 2, 2016
    Messages:
    5,142
    Location:
    Northern Virginia, USA
    As for financing. I doubt it matters at all what you pick. You can update that when they contact you unless you want Tesla financing and you selected the wrong box for that. Then perhaps call Tesla financing directly.
     
  10. RedModel3

    RedModel3 Member

    Joined:
    Feb 19, 2016
    Messages:
    133
    Location:
    United States
    If you have received an e-mail from a Tesla delivery specialist, you can just e-mail them and ask. As for information in your account, I had a problem too, so I call the local store and they were able to fix it for me.
     
  11. SageBrush

    SageBrush 2018: Drain the Sewer

    Joined:
    May 7, 2015
    Messages:
    6,087
    Location:
    Colorado
    No one. Tesla will email you when a VIN is assigned. Is your email correct, and have you received messages from them when you ordered ?
     
  12. dano9258

    dano9258 Member

    Joined:
    Jan 28, 2018
    Messages:
    173
    Location:
    Las Vegas, NV
    How are you supposed to get any help with model 3 related things such as changing your order, answers about if changing will move your order date, etc? Anytime you call the Tesla number it says call volume is too high. I called end of day and right at 7am, same results.
     
  13. paladinfello

    paladinfello Member

    Joined:
    Apr 11, 2016
    Messages:
    50
    Location:
    San Francisco
    So I haven't heard from my ISA for two weeks. Won't return emails or phone calls. Bank hasn't received any paperwork for the loan and my VIN was assigned back when the Tesla Shop trick worked. Is my only recourse the 1 888 number?
     
  14. MissyMcBee

    MissyMcBee Member

    Joined:
    Dec 4, 2016
    Messages:
    235
    Location:
    Scotts Valley
    if you try calling, keep trying until they put you on hold....but plan to wait anywhere from 15-45 minutes (my experience). If you just ordered in June, don't call. there are many people who ordered a long time ago that are still WAITING!!
     
    • Like x 1
  15. Garlan Garner

    Garlan Garner Well-Known Member

    Joined:
    Mar 31, 2016
    Messages:
    7,925
    Location:
    Chicagoland
    It is indeed frustrating to get information.

    For some things.....this forum is great.

    Also...if it wasn't for the simple Elon tweets.....I would be really lost as to what means what. My local Tesla store doesn't seem to know much at all....and even what they do say....I am hesitant to believe after some of their descriptions about features.

    Anyway.....my only resolution for you is unfortunately what others have been stating....and that is to keep calling Tesla and to keep posting your questions here on TMC.
     
  16. calvinvle

    calvinvle Member

    Joined:
    Mar 15, 2018
    Messages:
    58
    Location:
    San Leandro
    Do you have his phone number from the time he called you? Call that number back. My ISA called me from his direct line and said that's the number to call if I ever needed to reach him.
     
  17. paladinfello

    paladinfello Member

    Joined:
    Apr 11, 2016
    Messages:
    50
    Location:
    San Francisco
    Yup, her direct phone number and email address. She said the same thing. Left emails and voicemails. I don't want to be "that person" who leaves a dozen messages.
     

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