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Who said Tesla’s don’t have engines?

elecTED

Member
Jun 21, 2019
324
320
Bristol, UK
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Just had a mobile technician retrofit front fog lights. Interesting to see there’s a fair bit going on under the hood. It’s easy to think it’s just motor(s) and batteries as everything is wrapped and covered out of view.
 

elecTED

Member
Jun 21, 2019
324
320
Bristol, UK
Oh 10/10 for the mobile service by the way. Turned up on time, called 30 mins before hand, polite friendly service, efficiently got the job done. Asked if everything else was ok. Tesla customer service isn’t all bad.
 
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Cowpring

Member
Aug 14, 2019
378
200
London, UK
Agree with the rating for service. I had a mobile service visit to fix a door mis alignment and they were fab. Bang on time, friendly, knowlagable and he sorted it in about 30 mins.

That was a week after I got the car. Nearest service centre appointment was over 1 month away.
 

Chronic

Member
Aug 15, 2019
80
18
London
Agree with the rating for service. I had a mobile service visit to fix a door mis alignment and they were fab. Bang on time, friendly, knowlagable and he sorted it in about 30 mins.

That was a week after I got the car. Nearest service centre appointment was over 1 month away.
How did you get a mobile service visit instead of having to wait for the service centre appointment?
 

Jellus

Member
Jun 4, 2019
148
146
Scotland
I had a mobile service appointment today to sort a squeaky steering column. Kept me informed, arrived on time, very pleasant and helpful, asked if there was anything else he could help with. Very positive experience.
 

Cowpring

Member
Aug 14, 2019
378
200
London, UK
How did you get a mobile service visit instead of having to wait for the service centre appointment?
You're in London so you're in luck. Just email the London mobile service team and they will sort it out: [email protected]

They are very efficient. I receved a reply to my first email within hours. A far cry from the delivery GB emails that get ignored!
 

Andy_T_73

Member
Jul 22, 2019
165
110
Prestwick
I had a mobile service appointment today to sort a squeaky steering column. Kept me informed, arrived on time, very pleasant and helpful, asked if there was anything else he could help with. Very positive experience.

How do you get a mobile service appointment and where are you based? I'm about 90 miles from Edinburgh SC and have reported a misted up fog light I noticed the day after I tool delivery. Also now got a squeaky column or something behind the dash in that area.
 
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Mr Miserable

Supporting Member
Jul 8, 2019
4,156
7,686
UK
I would love to endorse the sentiments above however I still cannot open my frunk.
It's been over 2 weeks now that my wife's shopping has been inaccessible.
In that time the scheduled service appointment for the 4 Dec has been cancelled by Tesla saying the problem will be fixed by a mobile service visit. That visit has yet to be scheduled due to a lack of parts.
All the above information had to be extracted from Tesla - it was like pulling teeth.
Just as well I'm not getting daily reminders from "she who must be obeyed" or answer B...
 

Mr Miserable

Supporting Member
Jul 8, 2019
4,156
7,686
UK
Oh 10/10 for the mobile service by the way. Turned up on time, called 30 mins before hand, polite friendly service, efficiently got the job done. Asked if everything else was ok. Tesla customer service isn’t all bad.

Do you have a before and after pic of the front of your car showing the fog lights?
 

Jellus

Member
Jun 4, 2019
148
146
Scotland
How do you get a mobile service appointment and where are you based? I'm about 90 miles from Edinburgh SC and have reported a misted up fog light I noticed the day after I tool delivery. Also now got a squeaky column or something behind the dash in that area.

I booked a regular service centre appointment, and they got in touch a couple of days later to tell me they'd send the mobile engineer round to my house instead. I'm in Renfrewshire; I was booked into the Edinburgh SC.
 
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ACarneiro

Active Member
Jun 20, 2019
1,241
978
Shrewsbury, Shropshire, UK
I would love to endorse the sentiments above however I still cannot open my frunk.
It's been over 2 weeks now that my wife's shopping has been inaccessible.
In that time the scheduled service appointment for the 4 Dec has been cancelled by Tesla saying the problem will be fixed by a mobile service visit. That visit has yet to be scheduled due to a lack of parts.
All the above information had to be extracted from Tesla - it was like pulling teeth.
Just as well I'm not getting daily reminders from "she who must be obeyed" or answer B...
Are there perishables in that shopping? I certainly wouldn’t have the eggs.... ;)
 

Mr Miserable

Supporting Member
Jul 8, 2019
4,156
7,686
UK
Fortunately the perishable stuff wasn't put in the frunk on this occasion.
More importantly neither was my laptop!
The shopping in question is all festive crap as I would call it but seasonal essentials by someone, you know who, else.
I'm quite anxious to get it out as I don't want to endure another trip to Baubles r Us anytime soon.
 

Chronic

Member
Aug 15, 2019
80
18
London
A
You're in London so you're in luck. Just email the London mobile service team and they will sort it out: [email protected]

They are very efficient. I receved a reply to my first email within hours. A far cry from the delivery GB emails that get ignored!
Awesome this is super helpful thank you. Love how you need to be a detective to figure these things out with Tesla.
Hail Treelon.
 

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