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Who to contact to truly escalate service issue? 11+ critical features not working for half of ownership….

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Why do people always reply with "hire and attorney"? You don't need an attorney to begin the lemon law process. Just research your state's lemon laws and see if your Y fits the criteria. If so, the manufacturer needs to abide by the law.
I know, but we're such a litigious society that many people automatically reach for some sort of legal option before all reasonable non-legal options have been exhausted....