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Whoa...My Service Rep is Hooking Me Up With a Free HEPA filter and Install

Discussion in 'Model X' started by jtdiddy, Jun 20, 2018.

  1. jtdiddy

    jtdiddy Member

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    Mar 31, 2016
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    Location:
    Irvine CA
    Picked up X75D a couple of weeks ago and so far, it's awesome and amazing.

    However my car had a small paint scratch/ding during delivery and a torn rubber window seal. They scheduled me in a week later for a service visit and fixed the torn seal. They couldn't fix the paint ding and had to book me an appt with a 3rd party paint shop.

    During the service appt, it seems one of their techs may have pushed my front trunk down too hard and created a slight dent/crease. I brought this up to my service rep and he said they would fix it.

    Anyway, i texted my service rep if i could purchase the hepa filter directly from Tesla so i could try to install it myself. My service rep texted back and said they they would install the hepa filter on the house to make up for front trunk dent.

    Now that's great service!!!
     
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  2. Peteski

    Peteski Active Member

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    That's pretty cool, but you have to wonder about the tech who dented your bonnet!
     
  3. boaterva

    boaterva Supporting Member

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    Too bad they wouldn't also enable BWDM. Or is that what they meant?
     
  4. P85_DA

    P85_DA Supporting Member

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    @jtdiddy ...what are they going to do about the crease ?:(
     
  5. jtdiddy

    jtdiddy Member

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    Irvine CA
    they are gojng to have the 3rd party body shop fix the crease too
     
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  6. jtdiddy

    jtdiddy Member

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    i doubt they do that too
     
  7. outie

    outie Active Member

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    SoCal
    Sounds like your hood will be re-painted. My car was delivered with the crease/dent up front. My sc said they’d send it to body shop and will most likely get painted over the factory paint. I declined it and left it alone.
     
  8. P85_DA

    P85_DA Supporting Member

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    Did this mess up your wrap ?
     
  9. jtdiddy

    jtdiddy Member

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    Location:
    Irvine CA
    Yea, my detail place was the one that caught the dent so they didn't wrap my hood yet and will wait until after Tesla fixes it.
     
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  10. P85_DA

    P85_DA Supporting Member

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    Sux this color (pearl white) hard to match ...I had similar damage done at Costa Mesa on my S MC Red and color was never the same ..:(...I don’t go that service center anymore ...
     
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