Spend $75k on a Benz, Porsche, Audi, or BMW and you're an honored customer. Spend $75k on a Tesla and they can't rid of you fast enough.
My wife's new Model S delivered with paint chips [fixed before delivery] actual miles on it because they had to drive it from Los Angeles to the delivery location [NOT our home but a Tesla location in SoCal] and she did not get a copy of any paperwork at delivery - not offered so much as a bottle of water.
Once BMW/Benz etal start actually having decent ev's for sale - I don't want to see what happens to Tesla sales.
There is an excuse literally for EVERYTHING that goes wrong. They change a trade in price when you arrive with ZERO excuses - we had to walk out to get them to honor a price they gave us YESTERDAY. Have an appointment? Oh well, you're waiting until we can get to you. ZERO time or effort spent with the customer to set the car up. My wife takes photos of her settings so she can sit in the parking lot to set the car up.
The customer service for a customer and not a fanboy is just absymal. Wife had a 2017 75D that was replaced with a 2021 100D essentially [whatever they call it!] that they lowered the price - basically only for more range and so she could get the car pool sticker til we move out of California - but thats another tale.
I'm sorry you had that experience. I agree that Tesla's customer service needs work generally, including their initial quality which I believe they're working on following some abysmal J.D. Power ratings and general customer feedback.
As two other point samples, here was the experience of myself and my girlfriend who both bought Model 3s in 2020;
My experience; my Tesla advisor was an absolute gem. He not only found me a P3D- and told me about pre-emptively (without any prompting), I ended up buying it and he had the financing and VIN adjusted on my behalf. He took care of everything without complaint, and was just on-point through the whole process. The service advisor from whom I picked up the car (during the pandemic of course) was informative and helpful. He showed me to my car (which was parked right next to us) and I took as long as I needed to inspect it. I filled out the documents inside the car, thanked him, and drove home. Totally and completely painless. Granted, had I found issues I may have discovered the same reticence that you and others have encountered. When I saw my delivery agent at another event he recognized me and said 'hi'. That event was also amazing. I wasn't offered any water but I didn't ask for any. I was very glad for the simple and easy delivery.
My girlfriend and I went to pick up her Model 3 together after she paid for it online in full. The service agent was another gem. Chatty and engaging, checking in on us while we waited a tik before delivery was ready for us. She got us both a Gatorade on a pretty hot day, and she had to walk a bit to do that. There were lots of service advisors there (or volunteers from any part of Tesla) and we recognized a few people from a recent test-drive event. We inspected her car, found it to be on-point (really two for two isn't bad), I took over the role of explaining the car to her and off we went. It was a brilliant experience, and everyone was friendly and engaging. Still, it could have been different had we discovered something wrong, but our mood and our advisor's mood were both positive. Tesla was in the middle of record-breaking quarterly deliveries, and my girlfriend's trade-in won some kind of informal 'award' per our agent for having the most miles on it for the day or week. Her trade-in had 238,000 miles on it, haha.
Anyway, two point samples, but not the full picture. The real test of course is how they handle a dissatisfied customer, and I'm sure some improvement could be made here. Even better would be to improve their initial quality so there are fewer dissatisfied customers and/or rejected cars.
