Why don't SC have superchagers?

[Lasttoy]

I went into Orlando yesterday, asked where is supercharger? Quote, we only charge our customers cars. I said, excuse me i bought one. She took it inside and charged it just enough for me get home to St Augustine, no shopping or sightseeing. I see Jacksonville SC does not have a supercharger? Why?

 

[jaguar36]

Most service centers are not in locations that make much sense to have a supercharger. They frequently aren't on major travel routes, and they don't have any convenient amneties. A few are and those do have superchargers. The vast majority do not as it saves them the cost of not just the superchargers themselves, but also of the permitting and regulations involved.

 

[JasJ]

North Houston does - probably more location based as Houston currently has only two (north and east) superchargers

Houston-North | Tesla

 

[TexasEV]

You should plan your trips rather than assuming you can show up at a service center and supercharge there. Unless they're on the public supercharger map, that is.

 

[MorrisonHiker]

There are Superchargers in Orlando and Daytona Beach that you should've charged at instead. There are also scores of other public chargers available throughout the Orlando area.

 

[ecarfan]

I went into Orlando yesterday, asked where is supercharger? Quote, we only charge our customers cars. I said, excuse me i bought one. She took it inside and charged it just enough for me get home to St Augustine, no shopping or sightseeing. I see Jacksonville SC does not have a supercharger? Why?

I would ask "Why do you assume that all Tesla Service Centers include Superchargers?"

You car nav display shows all operational Superchargers. Have you looked at it?

You can also see Tesla Superchargers on the company website at Find Us | Tesla

 

[jelloslug]

Most, if not all, service center have superchargers. They are not for public use though.

 

[chillaban]

Most, if not all, service center have superchargers. They are not for public use though.

Indeed, some service centers have a cabinet that looks like a temporary supercharger, which I presume they use for addressing customer problems relating specifically to supercharging.


I don't think one can rely on that being present or being capable of delivering high-speed charging, though, for a road trip. Most service centers do have HPWC's that they use for staging customer cars, but you can also ask nicely for them to bump off a customer car for you to charge if you're desperate….

 

[jelloslug]

Indeed, some service centers have a cabinet that looks like a temporary supercharger, which I presume they use for addressing customer problems relating specifically to supercharging.


I don't think one can rely on that being present or being capable of delivering high-speed charging, though, for a road trip. Most service centers do have HPWC's that they use for staging customer cars, but you can also ask nicely for them to bump off a customer car for you to charge if you're desperate….

That cabinet is the supercharger. They just don't have a fancy pedestal like a public stations.

 

[BrettS]

My car was in for service at the Orlando SC earlier this week and I had been pulling up the app periodically to see if I could see anything interesting while they were working on it. At the end when I pulled up the app it said that the car was supercharging and the location showed it in the middle of their building. It wasn't a particularly fast supercharger, though... it was only delivering 20kW.

In defense of the OP, when I first got my car a few weeks ago, I also assumed that the Orlando SC would have a supercharger as well. It is located just off I4 and I knew that most (or maybe even all) Nissan dealers have chargers for their leafs, so it seemed logical that tesla would follow suit. Although I also did check the supercharger map and discovered that wasn't the case before I showed up at their door asking to be charged.

On a side note, I did see a few interesting things while they were working on the car... at one point it was sitting in their building and the app was showing the frunk, the trunk, all four doors, and the charge port were open. Since they were working on the brake at that time I'm not entirely certain why they had the entire car open like that. I also happened to catch them just after they finished the service and took it out for a test drive, so I watched on the map as they took a short drive before they came back to the SC and plugged it into their 'supercharger'

 

[chillaban]

That cabinet is the supercharger. They just don't have a fancy pedestal like a public stations.

What makes a supercharger a supercharger anyway? I meant in all seriousness, it will speak the supercharger protocol and provide DC voltage, but it's extremely unlikely to deliver the 90+kW charging performance you'd want out of a supercharger for traveling.

I am pretty sure they only have it there to debug supercharging issues. I was waiting at the Santa Clara SC once and they were repeatedly plugging and unplugging a customer car into the box, and I could hear the beep-beep-beep charging fault sound every time.

 

[SM18]

They probably didn't have enough cars coming in for service before to really need them at each location. That said, it's clearly intended to help charge cars that are in for service if it's not outside and readily available. I imagine you'd be quite upset if you went to pick up your vehicle from service and it had a low battery because a bunch of entitled customers with perfectly functional cars demanded to charge first instead of using the nearby public superchargers that the car automatically routes them to. Note that literally everyone that can use a supercharger "bought one".

 

[TexasEV]

My car was in for service at the Orlando SC earlier this week and I had been pulling up the app periodically to see if I could see anything interesting while they were working on it. At the end when I pulled up the app it said that the car was supercharging and the location showed it in the middle of their building. It wasn't a particularly fast supercharger, though... it was only delivering 20kW.

In defense of the OP, when I first got my car a few weeks ago, I also assumed that the Orlando SC would have a supercharger as well. It is located just off I4 and I knew that most (or maybe even all) Nissan dealers have chargers for their leafs, so it seemed logical that tesla would follow suit. Although I also did check the supercharger map and discovered that wasn't the case before I showed up at their door asking to be charged.

On a side note, I did see a few interesting things while they were working on the car... at one point it was sitting in their building and the app was showing the frunk, the trunk, all four doors, and the charge port were open. Since they were working on the brake at that time I'm not entirely certain why they had the entire car open like that. I also happened to catch them just after they finished the service and took it out for a test drive, so I watched on the map as they took a short drive before they came back to the SC and plugged it into their 'supercharger'

1. This is why the app is disabled when the car is in for service. They must have forgotten to disable yours.
2. No, it's not logical to assume Tesla service centers have superchargers because Nissan dealers have a CHAdeMO unit. Tesla built superchargers where people would stop on trips. That's not a dealership or service center.

 

[Cyclone]

Charlotte, NC's SvC has a Spc. West Palm Beach, FL's SvC has multiple SpCs. Tyco Road, Tyson's Corner, VA's SvC has a SpC. It's YMMV.

 

[kort677]

Charlotte, NC's SvC has a Spc. West Palm Beach, FL's SvC has multiple SpCs. Tyco Road, Tyson's Corner, VA's SvC has a SpC. It's YMMV.

some people are confusing a SvC center that has an adjacent SpC with a SvC that has a SpC for their usage. a driver cannot depend on a SvC to allow them to use their dedicated SpC on demand.

 

[Wshowell]

I suppose it's the same reason my Honda dealer doesn't have gas pumps I can use for free....I have 2 Honda vehicles too....

 

[stopcrazypp]

some people are confusing a SvC center that has an adjacent SpC with a SvC that has a SpC for their usage. a driver cannot depend on a SvC to allow them to use their dedicated SpC on demand.

I'm pretty sure the same applies to HPWCs. I'm pretty sure every SvC has some internal HPWCs that are not listed on the Tesla site for public use (the ones listed are the outside ones for general use).

If it's an emergency, they will probably let you use it if you ask nicely, but people really shouldn't be relying on them for regular use (as it might be non-existent at certain SvCs).

 

[bonaire]

Supercharge.info
Plugshare.com

 

[jelloslug]

What makes a supercharger a supercharger anyway? I meant in all seriousness, it will speak the supercharger protocol and provide DC voltage, but it's extremely unlikely to deliver the 90+kW charging performance you'd want out of a supercharger for traveling.

I am pretty sure they only have it there to debug supercharging issues. I was waiting at the Santa Clara SC once and they were repeatedly plugging and unplugging a customer car into the box, and I could hear the beep-beep-beep charging fault sound every time.

Just for clarification, these are superchargers:

And these are pedestals:

What they have in the service bays are superchargers. They could be a supercharger I or a supercharger II but they are the same hardware that are at the public stations. The only difference is that the plug and cable is attached directly to the supercharger rather than to a pedestal.

 

[Mark Z]

The 8 Superchargers at Buena Park, California are open 24/7 and are located at the Tesla Service Plus at 6692 Auto Center Drive. You can enjoy viewing available used Tesla vehicles, talk to the product specialists about a new Tesla or view competitors cars at the adjacent auto sales dealerships. After your vehicle is fully charged, why not take a short 2 mile drive to Knott's Berry Farm and enjoy Mrs. Knott's Chicken Dinner Restaurant and a piece of Boysenberry Pie! No theme park admission required to shop or dine.

Mrs. Knott's Chicken Dinner Restaurant - Dining | Knott's Berry Farm - Please note: the Knott's MarketPlace parking lot offers complimentary parking for up to 1 hour. A flat fee of $25 will be charged for anytime thereafter. Receive 2 additional hours of complimentary parking with proof of purchase from the shops and restaurants (for a maximum of 3 hours free).