TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker or making a Paypal contribution here: paypal.me/SupportTMC

Why is it taking so long to prep my P90D for delivery once it arrived at show room?

Discussion in 'Model S: Ordering, Production, Delivery' started by dewski, Mar 8, 2016.

  1. dewski

    dewski Member

    Joined:
    Feb 7, 2016
    Messages:
    6
    Location:
    Sacramento, CA
    Hi all,

    I ordered a P90D on 2/1 and got the long awaited vehicle started production email on 3/2. Anxiously refreshing the page all weekend seeing the estimated delivery date shifting twice to land on March 9th - Match 16th, I woke up this morning to "Your Tesla has been built and is in transit from the factory." I live in Roseville, CA (taking delivery at the Rocklin, CA Show Room) and know the transport from Fremont, CA to Rocklin only takes about 2-3 hours with no stops. There are 2-3 stores along the way depending on the route so I figured the DS would call me to let me know the vehicle arrived to the store to establish next steps.

    After not hearing from him around 3PM and eager to finalize my financing so a check could be overnighted to Tesla from Alliant (in Chicago, IL) I tried calling him to get my final MVPA (Motor Vehicle Purchase Agreement) with all taxes, registration, and at delivery payment determined so I could financing sorted + get a cashiers check tomorrow. Aside from the MVPA thinking I was getting a lease and the information was not correct, he mentioned the car arrived this morning and I could take delivery on Friday. I asked why so long and he said the service staff is backlogged. I was dissapointed he never reached about finalizing all financing and remaining details.

    We ended up making an appointment for 3/10 in the morning but I'm available any time to pick up the vehicle. I was made to feel like I was inconveniencing him, and when I'm paying this much for a car I wasn't expecting that and I was expecting more proactive service with great communication from order until delivery.

    Based on what I've read on forums and what I've spoken to at the Show Room from my 2-3 visits since ordering, it seemed like a relatively straightforward preparation process once they receive the vehicle. They'd apply updates, inspect the car, charge it up, and detail it that day and make it available the next business day.

    Has anyone else had such a delay from showroom receiving the car to actually picking up the vehicle? I wanted to hear other members experiences before I reach out and try to see what can be done as it bums me out knowing my car is just sitting there with relatively simple steps to completion (updates, charging, detail).
     
  2. parabox1729

    parabox1729 Member

    Joined:
    Mar 3, 2016
    Messages:
    15
    Location:
    San Francisco, CA
    The wait is brutal, right?! I'm picking up directly in Fremont on 3/9 (P90D here too). Here's what my delivery specialist told me:

    Sounds like yours is moving even faster than that... Now I'm wishing I pushed them more on that date! :)
     
  3. chulo

    chulo Member

    Joined:
    Jan 14, 2016
    Messages:
    20
    Location:
    Chicago
    I believe my P90D has been in Villa Park, IL since late last week. I take delivery this Thurs/Friday. Hope that helps.
     
  4. chriSharek

    chriSharek Member

    Joined:
    Feb 19, 2015
    Messages:
    875
    Location:
    Sarasota, FL
    I know who ISN'T sleeping at all tonight!
     
  5. parabox1729

    parabox1729 Member

    Joined:
    Mar 3, 2016
    Messages:
    15
    Location:
    San Francisco, CA
    For real. I could barely sleep last night, so maybe I've exhausted myself to sleep some before the big day. :D
     
  6. chriSharek

    chriSharek Member

    Joined:
    Feb 19, 2015
    Messages:
    875
    Location:
    Sarasota, FL
    Bring your GoPro with you and record your delivery. So excited for you. 43 days for me . . . :)
     
  7. parabox1729

    parabox1729 Member

    Joined:
    Mar 3, 2016
    Messages:
    15
    Location:
    San Francisco, CA
    Thanks! I'm so torn about whether or not to record it—part of me wants to, but part of me also just wants to soak it all in. 99% sure I've got a buddy coming with me so might have him do some recording and take some photos.
     
  8. GasKilla

    GasKilla No Gas Know Peace

    Joined:
    Nov 11, 2015
    Messages:
    418
    Location:
    Los Angeles, CA
    Sounds like you had a 2 day "delay" from the service center receiving your car and your scheduled pick up day. That's not bad at all considering the prep work they do before pickup. You'll forget about all the waiting as soon as you drive off in the car. Enjoy your new car, they are amazing!
     
  9. jerjozwik

    jerjozwik Member

    Joined:
    May 12, 2014
    Messages:
    700
    Location:
    san gabriel valley
    its because the service centers want plenty of time to joy ride the car!

    ...totally joking, but my car also sat around for nearly a week. thats based on the assumption it left the factory when the website said it did.
     
  10. byan1232

    byan1232 Member

    Joined:
    Dec 30, 2015
    Messages:
    330
    Location:
    New York, NY
    Whoa that's actually a bit weird that you guys are waiting so long to pick up your cars. My car left the Fremont factory last Friday and should arrive in NJ soon. I can pick up car next Monday 3/14, which means from actually delivery to pick up is less than a week. I'm guessing it takes at least 5 days to get from CA to NJ so I'm guessing it will take them Saturday to do final inspections and prep the car for Monday.
     
  11. dewski

    dewski Member

    Joined:
    Feb 7, 2016
    Messages:
    6
    Location:
    Sacramento, CA
    Isn't that the truth! I'm going to chalk this up to being excited :smile:
     
  12. tstafford

    tstafford Member

    Joined:
    Jul 4, 2015
    Messages:
    790
    Location:
    Nashville, TN
    My car sat around the SC for a while too. I went and visited it while it was still all covered in transportation wrap. I think it was nearly a week from when I first saw it to when I took delivery.
     
  13. OTUSPIKE

    OTUSPIKE Member

    Joined:
    Mar 21, 2016
    Messages:
    11
    Location:
    Cameron Park, CA
     
  14. OTUSPIKE

    OTUSPIKE Member

    Joined:
    Mar 21, 2016
    Messages:
    11
    Location:
    Cameron Park, CA
    Dewski - We're in Cameron Park, Reserved 8/2014, configured 1/4/16, confirmed 1/12/16 and via email from Fremont told "March 24-31" for delivery to Rocklin. We've found our DES (DT) to be, well, "less than responsive" to our inquiries and trying to ensure our financing (USAA) and other financial preparations are all ready to go at time of delivery. This is especially critical to us as we'll be on travel the first part of April and the DES has been advised of our situation because if there are any issues, we may not have the time/ability to get them resolved before we leave. Two emails and a voicemail over the course of the past 10 days and not a word. If I don't hear back by Close of Business today, I'll be standing in the store in Rocklin tomorrow morning for a face-to-face. Please keep us posted on your situation and good luck!
     

Share This Page