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Why is Store Customer service so horrendous?

Discussion in 'Tesla, Inc.' started by Quorky, Dec 31, 2019.

  1. Quorky

    Quorky Member

    Joined:
    Oct 1, 2019
    Messages:
    271
    Location:
    NYC
    Seriously, I have not seen a company that absolutely does not give a turd about their customers in such a manner...

    Ordered a touch up kit for my pearl white M3. Like many have stated it is not even a close enough match. Too silver/grey. Reached out to customer service :

    Dec 4th - initial reaching out with pictures to show the problem
    Dec 6th - followed up with another email asking for an update
    Dec 16th - get a response to provide pics of the kit itself and sku
    Dec 16th - I respond with the info 1hr later from the request
    Dec 19th - follow up for an update
    Dec 27th - another follow up email asking to be transfered to somebody that actually cares about their customers
    Dec 31st - still no response

    Great car but truly garbage customer service. Hire some more customer reps Musk, it matters!

    Seriously a WTF moment from a company that is worth billions more the GM, Ford....etc but sells a fraction of the cars.
     
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