Greetings,
New Tesla owner here! Loving my Model Y! Was a rather arduous process; getting rather nonsensical delivery estimates on my account page, shifting dates, etc. But now I am a happy owner. However... all of those earlier frustrations with the car buying process did not lead me to ever make an account or post here. Somewhat ironically, what HAS led me to post here is the absolute joke that their online shop is.
I placed an order earlier this week (Monday) on the official Tesla online storefront for a Gen NEMA 6-50 adapter. When I placed my order, there was no indication that this part is not available, or back ordered, or that the shipping process would be delayed in any way. Here we are several days later, and the item has still not even shipped, and on the order page there is no indication of when it will (if ever) ship. I have no idea how something so simple as at least estimating shipping date/shipping time is impossible for Tesla. It's an absolute joke. In this same time period since I placed my Tesla store order I have ordered several items from Amazon (such as a 6-50 extension) cord, they have shipped, and I have received them. I realize that Tesla is not Amazon but this level of incompetence is unacceptable. I have dealt with mom and pop shops with online stores that look like they were designed in GeoCities in 2005 that had better shipping processes in place.
I don't know what the point of this post is other than to vent, and to let others who are going or have gone though this before know that they are not alone. In the meantime I am stuck with standard wall plug charging and charging at a Supercharger. Yeah, First World problems. But then again, I thought I was dealing with a First World company, and not incompetent buffoons.
New Tesla owner here! Loving my Model Y! Was a rather arduous process; getting rather nonsensical delivery estimates on my account page, shifting dates, etc. But now I am a happy owner. However... all of those earlier frustrations with the car buying process did not lead me to ever make an account or post here. Somewhat ironically, what HAS led me to post here is the absolute joke that their online shop is.
I placed an order earlier this week (Monday) on the official Tesla online storefront for a Gen NEMA 6-50 adapter. When I placed my order, there was no indication that this part is not available, or back ordered, or that the shipping process would be delayed in any way. Here we are several days later, and the item has still not even shipped, and on the order page there is no indication of when it will (if ever) ship. I have no idea how something so simple as at least estimating shipping date/shipping time is impossible for Tesla. It's an absolute joke. In this same time period since I placed my Tesla store order I have ordered several items from Amazon (such as a 6-50 extension) cord, they have shipped, and I have received them. I realize that Tesla is not Amazon but this level of incompetence is unacceptable. I have dealt with mom and pop shops with online stores that look like they were designed in GeoCities in 2005 that had better shipping processes in place.
I don't know what the point of this post is other than to vent, and to let others who are going or have gone though this before know that they are not alone. In the meantime I am stuck with standard wall plug charging and charging at a Supercharger. Yeah, First World problems. But then again, I thought I was dealing with a First World company, and not incompetent buffoons.
Not even once I got delivery when they estimate it. And no way to hold it at their facility because it is NOT GUARANTEED even when they confirmed that they will hold it.
