Our neighborhood recently installed a fiber optic network for internet home service providing high speed on both 5 and 2.4 ghz. Soon thereafter I noticed my Model S was no longer connecting to the internet in the garage. The system then supported 2 ssid's and the car was seeing both with strong signals. It just would not lock on.
The IT guy was called and found nothing wrong with the router, etc. I had him turn off the 5ghz and now only 2.4ghz is provided. We created a new ssid named "Tesla" with a simple password of only letters and numbers; no symbols to confuse. That ssid is fixed to channel 6 with no overlap problem. We had the car "forget" the other 2 ssid's. The car is seeing the Tesla network with strong signal but will not log on. It WILL log on to my iPhone hot spot and the local Starbuck.
A visit to the service center did not solve the problem. They had a great connection and updated the software to 2020.36.11, rebooted and everything checked fine with no error codes. Back home to the garage, no connection
Any helpful suggestion would be most appreciated. In case it matters, my S is a September 2016 75D with MCU1/Tegra and no autopilot. Thanks
The IT guy was called and found nothing wrong with the router, etc. I had him turn off the 5ghz and now only 2.4ghz is provided. We created a new ssid named "Tesla" with a simple password of only letters and numbers; no symbols to confuse. That ssid is fixed to channel 6 with no overlap problem. We had the car "forget" the other 2 ssid's. The car is seeing the Tesla network with strong signal but will not log on. It WILL log on to my iPhone hot spot and the local Starbuck.
A visit to the service center did not solve the problem. They had a great connection and updated the software to 2020.36.11, rebooted and everything checked fine with no error codes. Back home to the garage, no connection
Any helpful suggestion would be most appreciated. In case it matters, my S is a September 2016 75D with MCU1/Tegra and no autopilot. Thanks