Has anyone been having trouble with their wi-fi on there car. I have a membership with Premium Connectivity and not able to connect to Wi-Fi. Not sure if I’m doing something wrong or if there’s a problem with the car.
Thanks Norm
Thanks Norm
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No I’m talking about Wi-Fi (which comes with Premium Connectivity) without it I can not connect to my car though my cell phone.
Geeks are extraordinarily literal. This drives my wife crazy when she asks for help with a technical problem. She has a very clear picture in her head, yet I have to ask a bunch of pedantic questions before I have the same picture in my head.
The situation is still a bit confusing. What model smartphone do you have? Which scenarios work poorly?
- Trouble playing music from your phone through the car’s speakers; using the car for hands-free phone calls?
- Trouble using the Tesla App on your smartphone as a key?
- Difficulty using Summon feature when standing near your car? If your car has that feature.
- Trouble controlling car features using the Tesla app on your smartphone when your car is not nearby? Warming the interior, for example, when you are in a different part of the house.
My day job is diagnosing and solving complex infotech problems in a large global corporation. I’m in the network team because network is on the short-list of “guilty until proven innocent” technologies.@jjrandorin, yes, I agree with you. Why is it that we geeks must educate those around us that want to use the tech.
Most likely you are doing something wrong.Has anyone been having trouble with their wi-fi on there car. I have a membership with Premium Connectivity and not able to connect to Wi-Fi. Not sure if I’m doing something wrong or if there’s a problem with the car.
Thanks Norm
No I’m talking about Wi-Fi (which comes with Premium Connectivity) without it I can not connect to my car though my cell phone.
@jjrandorin, yes, I agree with you. Why is it that we geeks must educate those around us that want to use the tech.
I used to support about 300+ users on a campus like site. I got so tired of people telling me "I'm not a computer person", that I gave them my customary reply. "Well, do you think that we are going to come through the office one day in the near future and remove all the computers and put typewriters back in front of you? What will you say then, 'I'm not a typewriter person'? I recommend you get smarter using a computer or find a shovel that fits your hands."
My day job is diagnosing and solving complex infotech problems in a large global corporation. I’m in the network team because network is on the short-list of “guilty until proven innocent” technologies.
I have learned that technology mastery requires an ability to visualize relatively complicated relationships among components with weird names that make most people’s eyes glaze over.
One factor that keeps me on the payroll is an ability to develop analogies that help non-geeks understand the situation. Frequently using a restaurant model.
Another factor is the late-dawning realization that people have different aptitudes. What seems natural for some - scoring points in a basketball game for the late Kobe Bryant, our local High School champion - is difficult for others.
Kobe figured it out early. He treated the other kids on the team as peers, cooperated to develop their ability, and the coach helped everyone pool their strengths. Kobe’s years were a unique stretch of state championships for the team.
That’s my attitude when I get enlisted in a high stakes problem that has resisted solution for days or weeks. I understand that everyone on the WebEx knows more about their specialty than I do. My job is to ask a series of dumb questions - sometimes repeatedly - until we all have a clear and accurate picture. Then use network and server data to gain insight, apply my mental models and experience to suggest likely root cause and solution.
It only works with respect, understanding of others’ strengths and weaknesses, a common view and collaboration.
I will confess - it’s very satisfying. Either when I figure out root cause and remediation within the first hour; or after longer analysis and visualization suggest an arcane root cause, thus unexpected fix.
Buy me a suitable recreational beverage when isolation is done and we can trade tales of woe and wonder.
Usually, problems are related to managing other user's access and network connections that broke after a most recent update, and the "geeks" didn't bother to inform "users" that some changes may require certain steps to fix them.
Sorry about my rant on computer geeks.
Its been my experience that, when users are "informed"- when we put signs on the front door, flyer's on the users' seats, lay them on on the keyboard and tape on on the screen, they simply ignore it because they don't have time to read the "changes may require certain steps to fix them".
And as for the rant? There's nothing that makes support want to go that extra mile, stay late or come early and take that user's call at 11:00 pm, than the ungrateful person that won't try.