so pulling into SuperChargers and finding one not working up to snuff shouldn't be a biggie
"finding one not working" How? shopping-bag-on-nozzle?, parking-cones around the pump? ... anything obvious like that? ... message on the screen in the car?
it's not like she was getting NO FUEL. It was just about 1/3 the nominal rate
Not normal by any stretch, but not zero.
Yeah, but working at "1/3 the nominal rate" is the difference between a 30 minute stop and a 1.5 hours stop. And no indication that it is not working. I have never had, nor have I known anyone personally who has had, a Gas pump that pumped 1/3rd normal speed, or slower. Didn't pump at all? Yeah, probably, but that would be obvious immediately. Pump that has cones blocking that pump-lane? Yeah, frequently, plenty of other pumps, just park at a different one.
Let's compare my use of a supercharge stall with my wife's expectation. By all means tell me there is a better way for her to achieve her expectation:
Here's what I do:
Select a stall that I think is not paired (if unfamiliar with the site I will not know if 1A and 1B are next to each other, or miles apart). If at an unfamiliar site and there are other cars already charging then: get out, check the number/letter on my stall, make sure the corresponding A/B stall is unoccupied. I would be oblivious to any rain, even at night.
Optionally: move to a different stall where the paired stall is unoccupied.
Plug in, go back and sit in car for the couple of minutes it takes to ramp up to consistent charging rate. Check that the AMPs, kW and Volts represent normal, fast charge, for the current SoC, also taking into account whether I am paired or not.
Optionally move to new stall
Get out of car, go to shops / pit-stop / coffee etc.
Every few minutes get my phone out and check that AMPs, kW and Volts are still "super-speedy".
Optionally return to car and move to new stall
Enjoy the benefit of 10 - 30 minutes stop when I have been able to do other things, simultaneously with getting recharged, rather than stand-and-pump and stand-in-line-to-pay. Complete discount any hassle of having to move stalls if / when that happens, unless it happens often.
Here's what my wife expects to do:
Choose any free stall, park.
Plug in (*), walk away, do some shopping / etc.
Come back after appropriate time (she's smart enough to figure out if that will be 10 minutes or 30).
Unplug, get in car and drive off.
(*) there is an option here: if the light by the charge-port does NOT come on she would definitely spot that (I know because she did this morning when she charged at work because she called me to tell me that she had only 45% charge and, today of all days, had to go to a meeting some way away. The breaker on that circuit had tripped
)