I hope so. No order Update and no customer service update email. I intend to ask my service center when i pick up my car. Last ditch option is to buy one off of Facebook or eBay.
My new order from 9/6 shipped tonight just in time for delivery on Saturday. My old order from 6/29 had not which I canceled.
How did you cancel go? Did you get a confirmation of the cancellation? Any credit posted back to your CC yet?
Looks good from my end. e-mail confirmation and pending credit card refund.
I have had a number of email exchanges with Tesla Shop Support and that still can't give me a ship date, but are claiming that the order is with the warehouse now and that it will be shipped even if I tried to cancel it. Just a bunch of BS I'm sure, but I hate dealing with returns if I ended up with two. Give the truly poor Tesla customer logistics software I think that there is a good chance that I might end up with two chargers and have only paid for one, but then 6 months down the road get charged for the second one again.
Today the refund posted to my credit card and I received the email stating that the order has shipped.
Decided to place a new order and cancel my original on 9/12, credit card charged for the new order and credit issued for the original order the same day. Label created on 9/14, UPS picked up on 9/15 and will be in my hands on 9/16. So much for the support BS of "past the point of no return in the warehouse" and can't be cancelled.
How did you get it cancelled so fast? I requested cancellation of my original order and it keeps showing cancelled order, but then it shows I cns cancel it again...
I just clicked the Cancel Order link next to the order in my account. Received a system email confirming the cancel about an hour later IIRC.
Seems like the Tesla supports is hit or miss. At least you have your charger now.
