I've heard almost universally good things about Tesla's customer service when it comes to diagnosing and repairing the cars. While this one-on-one VIP approach works well for what's essentially a low-volume, luxury item, I have to wonder how much that will by necessity have to change once Tesla becomes more of a mass-market brand? Will it still offer the on-site pickup/dropoff for service? IF (an assumption in itself) Tesla ever goes the franchised dealer model, will customer service be monitored to ensure a consistently high level? Just looking ahead, I'm thinking OTA diagnosis will become much more widespread, and if the car doesn't require a mechanical repair, this is how a lot of troubleshooting will be handled going forward. Will the VIP service plans be sold a la carte as an up-front add-on (say $3,500 for life of vehicle/warranty period/original owner) or be included as standard? Any thoughts or observations are welcomed.