Before I get on my soap box again, just wanted to say great post as usual. I had to respond to this particular paragraph though because I think there is way more validity to the issues Tesla has created for themselves than you're willing to admit. There are serious systemic issues in play here that used to get glossed over and are now getting the attention they deserve. Things like horrible factory QC which really comes to the surface at the end of each Q... Given that Tesla has been producing cars now for a few years there is no excuse for this continued issue yet the issue continues. Before I get accused of a blanket statement, no not every car off the line has problems and I fully realize human nature when it comes to complaints. But that's not where it ends... Continuous software issues, hardware issues (FWDs have been a nightmare and Tesla still has issues with heat and the ultra sonics hidden in the FWDs), etc... Lack of features that you'd find in an equivalently priced vehicle are counted with double digits. Last but certainly not least, and I saved this one for last because of your willingness to share your service experiences, service centers are a joke. I'll say it again, a joke. That's a very strongly phrased way to say that there aren't nearly enough of them, the ones that do exist are overwhelmed in in high concentration markets, the loaner program is a farce, and the costs are absurd. I should not have to pay $500+ per year to have my Model S serviced while on lease for a car Elon has touted many, many, many times requires less service and thus is less expensive to own... I have had to take my car in a few times, including the yearly maintenance, and each time the car say for at least 2 days before it was touched even though I had an appointment for a specific time/day. I won't even get into the little things that are going to come of as petty that I've had to deal with when I got my car back the last time but suffice to say there are existing threads here that cover most of them. The Model 3 is going to CRUSH the service department and the collateral damage of that could, could very well signal the end of Tesla as a whole. Call that an overreaction if you will, I can appreciate how someone would think that.
I realize that perception and perspective are the most important aspects of this. If you've always had good/great service experiences with timely turnarounds, and a properly working as advertised loaner program, then it's easy to see why you don't see a problem. Same situation if your car was delivered flawlessly and you're happy with the features/design/functionality the car provides. It's impossible to know what percentages of owners fall in which camps, that's for sure. I'm not even going to postulate on any numbers since the data I have access to is so horribly skewed to the negative it's useless. However, judging by the threads here and my own experiences, there are very serious problems that are not getting addressed nearly fast enough which tells me Tesla isn't really interested in fixing them no matter what someone believes is the case. Actions speak louder than words...
Jeff