I hope I don't feel the same about Tesla after the Model 3.
Specifically, I hope that they are working really hard (hear me, Jon McNeill and team?) to improve the culture within the sales and service side of the company. Specifically, the inconsistent quality of communication with customers, partly no doubt due to a lack of a sense of accountability on the part of every team member.
They have had this problem since day one, and they've been able to get away with it because of the niche nature of the car and the incredible level of slack the dedicated early adopters of Tesla (me included) have always cut to the company.
But that won't fly in a mainstream market. Model 3 means post-early-adopter. The mainstream market expects accountability, they expect consistency of communication, reliability of communication, and punctuality when it comes to communication. They expect problems to be solved quickly. There should be systems in place that provide a safety net for customer issues once they've been received by the company, and those issues need to be raised and kept raised and if necessary escalated until the issues are resolved in a timely manner. No more service people telling you one thing then never calling or emailing back. That is, if they ever respond to you in the first place. No more random delays or surprises from delivery specialists. Get the systems in place so you can reliably under promise and over deliver, not the other way around.
This is CRM 101, something every self-respecting large company that truly values their customers and a long-term (permanent?) relationship with their customers knows already: be accountable to them. Be punctual. Communicate. Answer emails. Answer phones. Follow up. Get stuff done. Get things resolved. So both parties can move on.
That's what your customers want, Tesla. And that's what the Model 3 marketplace will expect.
So yes I very much hope to feel different about Tesla come the Model 3. I hope to feel better.