I had a ranger do this by accident, he was playing with my window with the controls with the doorcard off etc as I was complaining that I had a squeaky window, then he didn't lower it enough, closed the door and it scratched the trim in a few places, similar to this. Though its kinda odd how that could happen outside those circumstances. Obviously as it was the rangers fault Tesla replaced it, but it is a long piece of trim and is a two person job really. As whether Tesla will replace under warranty, I doubt it somehow.