Window exploded while parked for Level 2 charging

[Elangovan Raja]

My car was parked in my office lot with security and was charging. This happened on May 23 at 12pm. The rear window(begind driver) exploded and there was nothing on any sentry recordings in my car or the neighboring cars(its a full lot with tesla around charging). There were no signs of any other damage. I was called by security who heard a noise but cant release any footage due to privacy policy.

Tesla service center at Dedham wont take this as a complaint or investigate. They just denied any issues with Tesla and asked me to pay $300 for it. Wont even check other windows to check for any defects.

How to escalate this? I have a baby and dont feel safe putting her inside the car anymore.

 

[Lucas007]

You can try tweeting it and tag Elon to see if he responds. I doubt he would respond, but worth a try. Ive seen him respond to the most silliest things.

 

[Don.Church]

Just a wild thought, but was anyone mowing nearby that may have thrown a rock or debris?

 

[Elangovan Raja]

That was my first thought too. There was no one 400m near the car.

 

[itsyuliyav]

I see a landscaping company truck in the background. Mowing could've caused it. It happened one time to my bf's car, but to the rear windshield.

 

[Watts_Up]

Just a wild thought, but was anyone mowing nearby that may have thrown a rock or debris?

But the glass would had been inside the car, not outside?

Is is a single laminated or dual laminated glass?

Note: Your car insurrance should cover the glass damage, but you might have to cover a minimum deductable out of your pocket.

 

[Tam]

...Tesla service center at Dedham wont take this as a complaint or investigate...

Although not as common but spontaneous glass breakage does happen. Unless you got a very good lawyer, car manufacturers and dealerships would first blame owners by default, no investigation needed!

 

[mangrove79]

It reminds me of those sonic attacks you hear on the news or see in movies. Normal projectile like a stone or metal would crack the window like it would crack a windshield on the highway unless side windows behave differently than the windshield? In MA, it seems comprehensive coverage includes glass damage (specifically side windows), but making a claim could increase your premium of course.

 

[Watts_Up]

I was seating in my car parked in the street and a motorcycle with a modified exhaust passed by.
Suddenly the whole car was shaking and I heard some car alarms making noise just after.
Would such type of low frequency vibration made the window to break in many pieces?

 

[mangrove79]

That's what I was thinking, but it has to be a really low frequency, too low for humans to hear, or the security guard would've mentioned it. If it was caused by low-frequency sound, it has to be generated by a powerful speaker, and there also has to be something special about Tesla glass as the other cars around didn't get the same treatment. Just so strange.

But yeah, I second tweeting to Musk. This one is so strange that he may just reply, who knows.

 

[drtimhill]

There were no signs of any other damage. I was called by security who heard a noise but cant release any footage due to privacy policy.

So you have to wonder what the camera footage is for if not incidents like this?

Security Guard: We can only provide footage for criminal acts.
You: How do I determine if it was a criminal act?
Security Guard: You would need to review the footage.

 

[Casss]

Debris or someone broke it.

Given that they’re tempered to make them resistant to blunt force but perceptible to shattering from sharp impacts, they get broken like this surprisingly easily.

Also, just because it’s in a million pieces doesn’t mean it “exploded” or caused by something really dramatic necessarily. Being safety glass, they’re designed to crumble to dust.

The noise could just have been the impact, and they do tend to go ‘pop’ when the tension in the glass releases.

 

[Yelobird]

Security can’t use video info for privacy issues??? Then what the hell is it for Other then security? Lol. Someone broke your window.

 

[stopcrazypp]

Although not as common but spontaneous glass breakage does happen. Unless you got a very good lawyer, car manufacturers and dealerships would first blame owners by default, no investigation needed!

Yep, does happen, but they will deny unless there is video footage of proof of it shattering spontaneously. Otherwise the default assumption is something broke it.

 

[showcarmike]

The same thing happened to one of my cars. Blown window from someone cutting grass. I have a feeling that’s what happened here

 

[RichAZ/CapeCod]

Debris or someone broke it. ...

Nope. 30 years ago, I'm chief of police for a Cape Cod town. Hurricane coming (Bob, I think). We were putting stuff in my car (Ford Explorer). Rear cargo "door" open. Kinda windy, but nothing special. Standing around car. Driver side rear passenger window just blows out. Like in a bazillion pieces.

My lieutenant is standing nearby. Gets ready to scream at the officer who did it. But there weren't no one around to blame...

Yeah, crazy. But stuff happens.

Rich

 

[Johnny Vector]

Glass can store a remarkable amount of stress when it's made, if it isn't made just right. Also, while it's a somewhat different type of glass, it's even more exciting when a glass shower door does this. It's exceedingly rare, but not unheard of.

 

[ilovecoffee]

Lots of these reports all over the internet.

Watch This Tesla Model Y Window Shatter On Its Own While Parked In Garage

Just like the Tesla Model 3, the Model Y can also have self-destructive glass, as Michael Fisher presented in this YouTube video.

insideevs.com

Model y rear passenger window spontaneously shattered

M-y 2022, delivered Dec 21, 21. Driving in residential neighborhood at 15 mph today and rear passenger window shattered. Tried to contact Tesla to talk to someone in service, but I’m sure you know how that goes. Anyone heard of this happening? Any advice on how to work with Tesla on this? Love...

teslamotorsclub.com

Tesla Model 3 Window Shatters Spontaneously Minutes After Taking Delivery | Carscoops

This isn't the first such incident, as reports started emerging in early 2019

www.carscoops.com

Could be possibly due to an improperly aligned window and too much pressure on it. I haven't heard of any being rectified by service. I wonder if an NDA was involved.

 

[nate704]

Lots of these reports all over the internet.

Watch This Tesla Model Y Window Shatter On Its Own While Parked In Garage

Just like the Tesla Model 3, the Model Y can also have self-destructive glass, as Michael Fisher presented in this YouTube video.

insideevs.com

Model y rear passenger window spontaneously shattered

M-y 2022, delivered Dec 21, 21. Driving in residential neighborhood at 15 mph today and rear passenger window shattered. Tried to contact Tesla to talk to someone in service, but I’m sure you know how that goes. Anyone heard of this happening? Any advice on how to work with Tesla on this? Love...

teslamotorsclub.com

Tesla Model 3 Window Shatters Spontaneously Minutes After Taking Delivery | Carscoops

This isn't the first such incident, as reports started emerging in early 2019

www.carscoops.com

Could be possibly due to an improperly aligned window and too much pressure on it. I haven't heard of any being rectified by service. I wonder if an NDA was involved.

Not all over the internet. It just a few and even then one video was edited raising some questions. This is not just happening to Tesla either. Maybe bad window from the factory or previous impact that just happened to shatter the window later.

 

[Halldawg]

Nope. 30 years ago, I'm chief of police for a Cape Cod town. Hurricane coming (Bob, I think). We were putting stuff in my car (Ford Explorer). Rear cargo "door" open. Kinda windy, but nothing special. Standing around car. Driver side rear passenger window just blows out. Like in a bazillion pieces.

My lieutenant is standing nearby. Gets ready to scream at the officer who did it. But there weren't no one around to blame...

Yeah, crazy. But stuff happens.

Rich

Extreme pressure changes like that could do it.