Hi everyone!
I need your help and suggestions again.
Sorry, this will be a long post...
The main questions of this post are:
- have you experienced this?
- if yes, how did you resolve it. If no, does this look normal and “it’s supposed to be like that”?
- what can I insist Tesla SC does to rectify this?
so this is a bit of a rant, out of desperation and I’m looking for a possibile solutions or a line of trading with Tesla to try.
So my car’s windscreen was perfect at delivery and for 3-4 months UNTIL the first SC visit where they repainted my frunk lid.
I collect my car (July) and the windshield is COVERED FULLY in overspray. You can’t feel it under your hand.
It start getting dark and it’s raining and you cannot see ANYTHING visibility like 20-25% Max.
Bought all sorts of chemicals and tried to clean it, nothing.
Next day I return to SC and ask them to deal with it as the car is not safe other than in a sunny day.
They clean it, and replace wipers (as they have been a little damaged by the overspray). You now cannot Feel anything with the touch (about 5% was left here and there) and it looks ok.
Couple of days pass and I drive at evening/night and it also rains.
Issues again.
there is a permanent film of sorts (grey/whiteish) on the exterior of the windscreen and it is permanent.
You cannot clean it, wipe it or scrub it.
It does show when the light hits, especially at night when there are streetlights hitting the windscreen.
Water also makes it obvious.
The car goes in service again for other delivery items AND windshield.
After 2 weeks (today), I collect my car and despite a full description and several pictures they tell me they cannot see an issue.
the technicians were trying to help, and
Ive then spent about 1hr with a technician where I’ve shown him the defect, he’s seen it under the light and he verified that there is something, but since it’s ok once the moisture dries down, hes happy with it.
I’m don’t agree from a visibility and safety perspective, and he takes a senior technician, who sees the issue and then they say they have another M3 on site with a very similar complaint (that M3 apparently was not repainted), they check them both and they both have the same thing.
It is then determined (by the technicians) that this is standard for Tesla and It is within spec.
That it’s how the glass it’s supposed to be.
they are unable to answer why this only became an issue AFTER the 1st visit when they painted the car and the windscreen was sprayed by mistake.
From their side they cleaned it, they polished it and there’s nothing else they can do.
They said a new windshield will be the same and they don’t advise to replace it (not even out of pocket, for which they quoted me £900 by the way for parts and labour...)
their solution was:
- do (at my own expense) a ceramic coating of the windscreen
- get a non-Tesla windscreen. (Am I crazy to void the warranty????)
Now I’m so desperate that I may just replace at my cost, but I think it’s a matter of principle, they created an issue so why should I pay to rectify something they caused at the visit???
To make it worse, I have noticed now that the chrome trim has permanent marks too that weren’t there before!!!
I’ve posted some pics, for clarity, this is hard to capture on camera...
But look in the light reflections on the windshield you’ll see like a spotty deposit..
I need your help and suggestions again.
Sorry, this will be a long post...
The main questions of this post are:
- have you experienced this?
- if yes, how did you resolve it. If no, does this look normal and “it’s supposed to be like that”?
- what can I insist Tesla SC does to rectify this?
so this is a bit of a rant, out of desperation and I’m looking for a possibile solutions or a line of trading with Tesla to try.
So my car’s windscreen was perfect at delivery and for 3-4 months UNTIL the first SC visit where they repainted my frunk lid.
I collect my car (July) and the windshield is COVERED FULLY in overspray. You can’t feel it under your hand.
It start getting dark and it’s raining and you cannot see ANYTHING visibility like 20-25% Max.
Bought all sorts of chemicals and tried to clean it, nothing.
Next day I return to SC and ask them to deal with it as the car is not safe other than in a sunny day.
They clean it, and replace wipers (as they have been a little damaged by the overspray). You now cannot Feel anything with the touch (about 5% was left here and there) and it looks ok.
Couple of days pass and I drive at evening/night and it also rains.
Issues again.
there is a permanent film of sorts (grey/whiteish) on the exterior of the windscreen and it is permanent.
You cannot clean it, wipe it or scrub it.
It does show when the light hits, especially at night when there are streetlights hitting the windscreen.
Water also makes it obvious.
The car goes in service again for other delivery items AND windshield.
After 2 weeks (today), I collect my car and despite a full description and several pictures they tell me they cannot see an issue.
the technicians were trying to help, and
Ive then spent about 1hr with a technician where I’ve shown him the defect, he’s seen it under the light and he verified that there is something, but since it’s ok once the moisture dries down, hes happy with it.
I’m don’t agree from a visibility and safety perspective, and he takes a senior technician, who sees the issue and then they say they have another M3 on site with a very similar complaint (that M3 apparently was not repainted), they check them both and they both have the same thing.
It is then determined (by the technicians) that this is standard for Tesla and It is within spec.
That it’s how the glass it’s supposed to be.
they are unable to answer why this only became an issue AFTER the 1st visit when they painted the car and the windscreen was sprayed by mistake.
From their side they cleaned it, they polished it and there’s nothing else they can do.
They said a new windshield will be the same and they don’t advise to replace it (not even out of pocket, for which they quoted me £900 by the way for parts and labour...)
their solution was:
- do (at my own expense) a ceramic coating of the windscreen
- get a non-Tesla windscreen. (Am I crazy to void the warranty????)
Now I’m so desperate that I may just replace at my cost, but I think it’s a matter of principle, they created an issue so why should I pay to rectify something they caused at the visit???
To make it worse, I have noticed now that the chrome trim has permanent marks too that weren’t there before!!!
I’ve posted some pics, for clarity, this is hard to capture on camera...
But look in the light reflections on the windshield you’ll see like a spotty deposit..
