The windshield on wife's 2018 Tesla Model 3 experienced a large crack due to a rock kicked up on the freeway. I walked in to the local San Diego Tesla shop to ask about the replacement process (Kearny Mesa location). Staff was very pleasant and explained Tesla does not work with Insurance companies, replacement would have to be on my dime and then I would have to submit to my Insurance company for reimbursement. I asked who does their Glass Replacement and was told they use a 3rd party company: Heckman Glass. I contacted Heckman Glass and found out they work with my Insurance company (Farmers) I submitted my claim to Farmers and Heckman Glass took the ball and ran with it from there. Heckman Glass replaced the windshield today and did a stellar job. Not one smudge on the white cloth like material on the side pillars. I had Glass Deductible Waiver on my policy so I only had to pay $100 directly to Heckman Glass. Following a windshield replacement the forward camera has to be recalibrated. I have an appointment at the Kearny Mesa location next week, quote for recalibration is $95. Will pay out of pocket for that need and then submit to Farmers for reimbursement. Not too much of a pain once I figured out the path of least resistance and out of pocket expense. Heckman Glass technician indicated they have been working on on Teslas since 2012.