I happened to pick up my car TODAY after getting a new windshield. My local (Western Slope) auto glass dealer quoted me $2200 for it, which I thought was kinda steep. Was also concerned whether the camera (AP1) would need to be calibrated after that. I happened to be going to the SF Bay Area, so I set up an appointment at the Palo Alto SC to get it done, giving them about 2 weeks notice. I noted two things about making that appointment: 1) They said the windshield would "almost certainly" be there when I arrived (the "almost" is what caught me, not the "certainly"!), and 2) That they didn't answer my question of about how much it would cost. Said it would take a half-day.
When I arrived on Monday, Jesse said it would take TWO DAYS because it "has to cure for a day." Luckily, I was in town for three (and luckily, they had a nice Pearl White S75 to loan me!) He asked me if I was given an estimate. I said no, even though I had asked for one. He said about $1100 (note I have the heater for the wipers option -- cold weather package). I said OK -- much better than $2200!
Called Tuesday afternoon to ask when the car would be ready. "Should have it Thursday!" Um, no: I need to leave first thing Thursday morning. "The guys never know how long it will take. I'll get 'eyes on' and call you back." No call back. I call this morning: gotta have my car today. I had also asked them to uncork it, and do the second-year service, neither of which was done, but the windshield was done. "I'll get 'eyes on' and call you back." I said that if they couldn't finish it, don't bother with the annual service and button it up: I'll be there at 6:00 p.m. She DID call back and said she passed along my message.
Arrived at 5.30, and they said they hadn't washed it for me yet. It was FILTHY from the cross-country drive, so when I dropped it off I did ask them to wash it, and charge it. I was willing to wait. It came out and was clean, though not "detailed" clean. Windshield looks great. Total cost something like $956 -- certainly better than $1100! And indeed the uncorking was done (though I don't "feel" a difference -- but the S75 non-D loaner was noticeably faster than mine) and the annual service was also completed.
Bonus: took an old buddy who is in very bad shape with Parkinson's out for lunch, and he was quite interested in the car (the loaner). Gave him a few bursts of 0-40 (city streets and all!), and he audibly chuckled every time. He's only 65, and probably doesn't have many years left (LONG beyond driving himself anymore). What a pleasure to give him the opportunity to ride in The Future.
Bottom line: very satisfied.