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Windshield Replacement

Gotham1012

Member
Jul 26, 2019
14
24
San Jose, CA
Was unlucky enough to catch a good sized rock while driving on the freeway.

It created a significant bullseye crack and skipped up about 3-4 inches causing another crack.

I first contacted Safelite. I uploaded the same photo attached to this thread and they determined that a repair was not possible - needed to replace the windshield.

Unfortunately, Safelite needs to special order windshields from Tesla - takes about 2-3 weeks.

So, I opened a service request with Tesla through my app. They had an available time slot the day after I returned from a trip. This was at the Fremont, CA service center.

I showed up for my appointment - they took the car and gave me $100 Uber credits. I got an alert about 2 hours later saying the car was ready.

Paid through the app - total was $885.00.

No issues - really simple transaction...and a brand new windshield...
 

Leeclanual

Member
Dec 15, 2018
345
189
USA
Was unlucky enough to catch a good sized rock while driving on the freeway.

It created a significant bullseye crack and skipped up about 3-4 inches causing another crack.

I first contacted Safelite. I uploaded the same photo attached to this thread and they determined that a repair was not possible - needed to replace the windshield.

Unfortunately, Safelite needs to special order windshields from Tesla - takes about 2-3 weeks.

So, I opened a service request with Tesla through my app. They had an available time slot the day after I returned from a trip. This was at the Fremont, CA service center.

I showed up for my appointment - they took the car and gave me $100 Uber credits. I got an alert about 2 hours later saying the car was ready.

Paid through the app - total was $885.00.

No issues - really simple transaction...and a brand new windshield...

what was the safelite quote?
 

AxlxA

Member
Jun 23, 2020
478
326
Bay Area
Now since Tesla does not work with insurance claims, did you pay out of pocket and now submitting it for reimbursement with your insurance? btw what insurance do you use?

If my comprehensive is $500 deductible, then i'd do this route with insurance. But if deductible is $1000, then out of pocket is the better route.
 

Gotham1012

Member
Jul 26, 2019
14
24
San Jose, CA
Responding to a couple of questions...

Never got a quote from Safelite. When they said it would take 2-3 weeks (at best) to get the windshield from Tesla I gave up on them. By the way, they explained that in the past they were able to quickly - like same day - obtain windshields from local Tesla service centers. Then Tesla changed their policy and Safelite must order from either California or Pennsylvania Tesla warehouses(?).

I have insurance through Tesla but have the $1,000 deductible. I called and got through to an agent right away. They opened a claim and said an adjustor would contact me in 24-48 hours. I got a call about 5 hours later from the adjustor. They explained that deductibles are waived if the glass can be repaired. But, not for a full replacement. So I just paid the $885.

Hope this helps with others that have to deal with windshield issues and Tesla insurance. Both were very smooth...at least for me.
 
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Knightshade

Well-Known Member
Jul 31, 2017
11,355
14,922
NC
FWIW folks might want to check what a $0 deductible for comprehensive costs, for me it was like $10 more or something stupidly cheap, basically comes out ahead if I replace 1 windshield a decade or something, and I definitely do it more than that.
 
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Thp3

Member
Aug 21, 2017
467
426
Michigan
How is this handled for someone who has State Farm insurance?

it depends on your individual specific policy. Somewhere in the fine print is a section on glass. And of course your choice of deductible ($0, $100, $500, $1,000?)

some insurance companies, can vary by state rules, may require their preferred repair site.

it’s usually easier to call your agent and ask.
 

tamon77

Ordered 2/21: 2021 Model 3 LR AWD - MSM with Black
Feb 27, 2021
198
158
Bothell,WA
it depends on your individual specific policy. Somewhere in the fine print is a section on glass. And of course your choice of deductible ($0, $100, $500, $1,000?)

some insurance companies, can vary by state rules, may require their preferred repair site.

it’s usually easier to call your agent and ask.
I have a deductible ($500 I think) ...so looks like i would file a claim just like I have in the past
 

PNWLeccy

Member
Jul 11, 2019
861
685
Seattle
Just renewed my insurance and no deductible coverage for glass is not available in WA state unfortunately. I have already had 2 windshields shattered by pebbles driving on 1-5 and currently have a chip in my windshield that was repaired.
 

1spicycow

New Member
Mar 3, 2021
4
2
25414
I am having mine done in Sterling, VA right now. 975$ but I have Erie with 0$ deductible. Erie's windshield program is run by Safelite but I just called and said I don't want to take my car to two different places because of calibration and they gave me no push back whatsoever. They called the service center and gave them a PO authorization and received the quote and everything, we will see if I have to pay for it and file a reimbursement when I pick it up.
 

Stanwood Steve

2018 Performance Model 3
Mar 30, 2019
125
164
Stanwood, WA
Just renewed my insurance and no deductible coverage for glass is not available in WA state unfortunately. I have already had 2 windshields shattered by pebbles driving on 1-5 and currently have a chip in my windshield that was repaired.

I have State Farm Insurance and live in WA State and have $0 deductible comprehensive so all glass replacements are no cost to me. Maybe that policy is specific to another insurance company?
 

PNWLeccy

Member
Jul 11, 2019
861
685
Seattle
I have State Farm Insurance and live in WA State and have $0 deductible comprehensive so all glass replacements are no cost to me. Maybe that policy is specific to another insurance company?
Seriously? I couldn’t find anything about it in WA and when I spoke to my Geico rep, she said it did not exist in WA. I figured that was right because I didn’t see the option when I was shopping around and getting quotes but I guess that’s wrong.
 

1spicycow

New Member
Mar 3, 2021
4
2
25414
Seriously? I couldn’t find anything about it in WA and when I spoke to my Geico rep, she said it did not exist in WA. I figured that was right because I didn’t see the option when I was shopping around and getting quotes but I guess that’s wrong.
not In WA but my glass is not separate coverage its under comp, some insurance companies do offer a glass plan (when I was in VA this was the case) and some states (FL, TX maybe?) by law require insurance companies to fix windshields for free regardless of comp coverage.
 
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Stanwood Steve

2018 Performance Model 3
Mar 30, 2019
125
164
Stanwood, WA
Seriously? I couldn’t find anything about it in WA and when I spoke to my Geico rep, she said it did not exist in WA. I figured that was right because I didn’t see the option when I was shopping around and getting quotes but I guess that’s wrong.

I've been with State Farm in WA State for over 40 years, so maybe I"m "grandfathered in" or something. I definitely have zero dollar deductible though, and I tested that with a windshield repair on my M3P a couple of years ago. Safelite did a great job but they weren't cheap. I paid nothing.
 
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wwguy

New Member
Nov 11, 2019
1
0
Venice, FL
My Model 3 has a small stone chip in the black area at the top of the windshield. Tesla service center says it will be $885 for the repair. From what I read here it sounds like they want to replace the windshield to fix a tiny chip. Is that really necessary?
 

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