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Windshield Replacement

Discussion in 'Model S' started by rogerbg, Nov 10, 2014.

  1. rogerbg

    rogerbg Member

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    I need the advice of anyone who has had to have their windshield replaced. I have 2 choices. One is to have Safelite Autoglass do the replacement or bring the car into a Tesla Service Center. Pros for Safelite - no out of pocket - Cons - not sure they can do a good job due to experience with these EVs. Other option is to have Tesla do it - out of pocket - $1100 - and submit bill to Geico - which will only pay up to $40/hr labor rate - but will pay for the glass. Bottom line - has anybody had a 3rd party replace their windshield and were you happy with the third party service.

    Thx
     
  2. Krugerrand

    Krugerrand Active Member

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    I don't think the fact that the car is an EV has much to do with whether a company that specializes in windshield replacement can or can not do a good job. Just sayin'.
     
  3. randompersonx

    randompersonx Member

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    But the glass may not be OEM. (And he should confirm that the glass either is OEM or will be satisfactory quality)
     
  4. Krugerrand

    Krugerrand Active Member

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    That doesn't seem relevant either in terms of whether or not the car is an EV vs ICE (per the context of the original post). I quote: ...not sure they can do a good job due to experience with these EV's.

    As a company that specializes in 'autoglass', I'd think, again, that it's got nothing to do with the car being an EV vs an ICE but rather if they know what they are doing in their specific line of business: autoglass replacement. Unless EVs are using some sort of different windshield (solar?), or some sort of different windshield mounting (electrical force field?). :wink:

    The question should be: Has anyone used the services of Safelite Autoglass and if so, what were your experiences? Good company? Bad Company? Has nothing to do with the car being an EV, unless I'm missing something?
     
  5. randompersonx

    randompersonx Member

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    Oh totally agree there, EV is irrelivent to that question. I've used Safelite before on my Jeep, and had no problems, but the glass is clearly not OEM. In the case of the Jeep, that seems to be a good thing, since I cracked a few OEM windshields, and my Safelite one has been going strong for a few years now. Not sure if I would use them on a $100K car or not, but that has nothing to do with EV.
     
  6. breser

    breser AutoPilot Nostradamus

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    Safelite does have OEM glass in some circumstances. I had them do my F-150 and I have OEM glass (says Ford in the middle bottom just like the original glass did). It did cost me extra.

    In the case of Tesla I doubt it. Probably just not enough volume to stock it.

    Out of curiosity, OP did you have the subzero package? When I discussed replacing my headliner with the SC they told me $500 for the windshield replacement it would take. But if I'd had the subzero package the glass was special and that made it more expensive. Apparently the windshield wiper heater setup is down where the wipers rest on the glass.

    If it were me and I had the subzero package I'd probably let Tesla do it. Otherwise not sure it matters.
     
  7. donv

    donv Member

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    I had Tesla do mine. I have a high deductible, so I was paying for it either way, and I wanted OEM. Also, Tesla would pick up and deliver the car, and they applied some minor hardware updates as well.
     
  8. aja2460

    aja2460 Old Member

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    I've had good success at Safelite a few times. Our's has done a good job for me. In our case insurance covered all but my deductible. The replacement for my Prius had a additional cost for OEM glass, but that may depend on whats available.
     
  9. patn

    patn Member

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    I'm wondering if you'll have any choice but OEM glass regardless of who does it. That windshield seems like an interesting shape.
     
  10. jrreno

    jrreno Nothin' left to do but smile, smile, smile

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    I was told by my service center that only Tesla has the glass. I suppose safelite might be able to get the glass from Tesla but I do not believe that is a given. I asked because I have a minor crack ( 1/2 inch ) from a rock but it is low on the windshield and not in the field of vision.
     
  11. araxara

    araxara S-P85#3,218 X-90D#3,299

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    Here in AZ, the Tesla service center does not actually install the glass, but calls out a local company (BlueChip Auto Glass) to do the glass replacement at the service center. This is how they did it when I had a crack that was covered under warranty. I have a new crack now from a rock chip and although my insurance company (Allstate) contracts with Safelite for glass replacement, they let you use any glass shop. BlueChip Auto Glass will be picking up the windshield from Tesla and then having it tinted at the tint shop before installing it in my car. I've been waiting over 2 weeks for Tesla to get the glass in.
     
  12. HankLloydRight

    HankLloydRight Fluxing

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    Safelite is great for 95% of the cars out there with standard glass (OEM or not).

    But throw them something even a little bit out of the ordinary, and it's a cluster****.

    I took my 2005 Merc SLK350 w/sport package to them for a windshield replacement. It took them THREE TRIES to get the right glass installed. The first two, which were OEM because there isn't enough demand for that car, fit correctly, but the inside trim was wrong -- the mirror trim didn't line up right. So they trashed the first one, put in the correct OEM replacement and it still didn't line up right. So they had to trash the second one (at their expense both times). By the third time, the finally got the proper glass for my car and trim, and installed it. Once they got the right glass, they do a great job of installation.

    For a Tesla replacement, surely they'd be getting the OEM glass from Tesla. I'm sure there isn't any third-party glass for the Model S.

    Also, I'd highly recommend dropping the car off at their shop to do the install in their garages, and not use the mobile install service. Most glass glues need time to cure, and if it's too hot or cold outside, that could affect the seals and install quality. When they did my glass (all three times), they let the car cure inside the garage for a day so it was unaffected by outside temperature.

    I also had problems with Safelite when my insurance co demanded I go through them to replace the glass in my Delorean. After going back and forth between Safelite and my ins co several times, Safelite flat out refused to work on the Delorean, so I had to take it to a Delorean repair shop to get it done correctly ($1200 covered 100% by insurance). This happened twice.
     
  13. RobStark

    RobStark Active Member

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    I once had to replace a windshield for CA market Japanese made Honda Accord.

    Not all Honda Accords sold in CA are made in Japan but all those outside are made in Ohio. And now Mexico I guess.

    Anyway, Safelite tried to install a US made windshield for US made Honda Accords on my car and it would not align correctly.

    They re-installed the cracked windshield and I had to have the dealer order a Japanese made windshield. Then Safelite installed it perfectly.
     
  14. jed-99aggie

    jed-99aggie Member

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    I was in your exact position this last summer. Safelite had to source the glass from Tesla, they could not locate any available 3rd party glass.

    I preferred the Tesla SC option due to warranty coverage. Think auto windshield wiper function.

    I submitted to Geico the pre-work estimate to get them to confirm they would cover any amount remaining after my deducible. After 3 weeks of calling and other "escalations", they confirmed yes. Mind you Geico was covering $107 of a total $1107 bill.

    Glass repair was done at TeslaSC by a sub (I guess that is their model). Once Work was done, final invoice submitted to Geico by TeslaSC.

    Took Geico over 60 days to resolve the claim submitted. Really found Geico a PAIN to work with. Escalations were always required to get someone to take action. Otherwise their claims rep would feed me a line to get me off the phone. When I would follow up the next time, the new rep would have a different story or indicate that evidently I had some "outstanding" action. Mind you Geico never sent these requests to me in email, phone or mail. In the end, I learned more about my insurance co. I really felt they wanted me to forget about it so they could get out of paying the claim. I guess there is a reason why their premiums are so low.

    The glass replacement was painless by TeslaSC, Geico claim reimbursement was a hassle. Good luck
     
  15. rogerbg

    rogerbg Member

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    Thanks for all your responses. When I wrote 'these EVs' I meant Teslas, not EVs in general. I couldn't care less if they have experience with other EVs just with Teslas. I am beginning to refer to my Tesla as an EV instead of a car. So my question was has anyone had their windshield replaced by Safelite on their Tesla and were you happy with the result? I have decided to have Tesla take care of it after reading some of the threads and giving it some more thought. Thanks again for the responses.

    - - - Updated - - -

    Jed-99aggie. Thanks. I will be changing my insurance from Geico as soon as the claim has been resolved.
    Sounds like you didn't have full glass coverage? They told me they would reimburse the cost of the glass and only up to $40:hr labor. Tesla charges $175/hr. I figure I will be out of pocket about $350 and time on the phone to get my claim reimbursed.
     
  16. RedMatador

    RedMatador Member

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    Replaced my windshield last Spring. Safelite thought they could do it at first, but canceled the service few hrs later because they didn't have the part. Went to the factory, and the reason I didn't go to Tesla at first was due to the long waiting list for service. Anyway, as someone pointed above, it was performed by 3rd party, but fully warranted by Tesla. The bill came out about $1500, Famers took the bill with $100 deductible.
     
  17. 1windy

    1windy Member

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    What about going to tesla certified auto body repair shop?
     
  18. Sigus

    Sigus Member

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    I am in the same boat as you are, made the appointment with bluechip a few days ago and will have Cactus do the re tint.
     
  19. Drtadakichi

    Drtadakichi Member

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    You should go to Tesla SC. When the glass is replaced your light/rain sensor is removed from the glass, requiring replacement, as well as you will likely need new plastics for the rear view mirror because the mounting position has changed.
     

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