Commuting on 880 in Northern California has averaged a cracked windshield every two years. I started thinking I beat the average last month since it has been a little over 2 years. Yesterday my luck ran out. Good news is the Sunnyvale service center was fantastic - they made accommodations for a loaner and scheduled the replacement immediately. Plus I will get the tires rotated and the seat belts checked. I am impressed with the service over my previous German car dealers.