It worked before, so it could be as simple as a blown fuse. Please check F20 - 5 Amp fuse for cabin heater logic. You might get lucky if that was the only problem. Other culprit could be the PTC sensor, but you may need help from SC to replace that.
For those 2012 Model S owners like myself who are likely to be secretly hoping that their fuse has blown this video will help you access Fuse Box 1.
The good news is that the process is really straightforward and my wife and I were able to use a small flathead screwdriver, a plastic kitchen tool, and a 10mm socket. All and all the project took just under 30 minutes, including the time to get the tools, vacuum out the HEPA filter, and put everything back together. Putting the car back together again for the first time was a bit time consuming, but it went pretty smoothly. I'm glad that I now know how to access all the fuse boxes, and I can see why they moved them in newer versions of the Model-S.
The bad news is that NONE of the heating related fuses were blown:
F19, F20, and F24. Sadly, it looks like we will have to pay the $3500 for Tesla to fix this issue which will really nail our family budget this coming year.
Definitely frustrating, considering how young the car seems and that we live in a very temperate area of the US. Extra frustrating considering that we purchased the "4-Year Plan + 4-Year Extension" plan, as this issue is not covered. From what my wife and I have read, this issue is an unaccessible fuse inside the heating unit has blown, which is why Tesla needs to replace the whole unit with a new one that is serviceable. To relieve some of my frustration, I have to remind myself that the Model S is not a typical ICE vehicle, so its unfair for me to compare heater experiences with all the other cars I have owned which have never had an issue like this. It also sucks that this engineering issue was overlooked, but it would be hypocritical for me to expect Tesla to catch every single issue. Long term, hopefully, the simpler drive train will yield better cost savings and greater reliability. In the end, I must admit that the frustration melts away when I consider the
issues we are experiencing these days...