My screen froze on the first day (3/22/2021) while I was doing the delivery inspection. The screen was unresponsive on touch commands, but all the other functions/animations were working on the screen. The SA was helping another guess, and by the time he made it back to me the screen was working again. I chopped it up to software bugs, since the software wasn't the most current one.
Excited, I drove the Model Y home and updated the software to the most updated version. Later that night, the screen froze again with the animations working. This time, the screen would also occasionally flicker. I scheduled a service and the Tesla mobile app said a mobile service would be available on 3/31.
3/31, Tesla mobile service came out and only installed my Homelink. The tech said I would have to schedule through the app another service at the service center
, I schedule another service at the Pomona S/C, the earliest they have is an appointment on 4/6. In the mean time, I find other issues cosmetic issues; a small palm dent in the frunk above the Tesla emblem, water stains by the passenger side A pillar, and wind/rattle noise in the cabin.
Shortly after scheduling the new appointment, I get a message through the app asking date/time of when the screen freezes. Good thing I recorded a video of it with my phone, or Tesla might not have believed me. The issue is so intermittent and hard to replicate. The screen also had been working for 3 days after the service advisor messaged me through the app.
4/5, I'm running errands and the screen becomes unresponsive again. I'm able to record the flicker and abruptly my screen shuts off. This is a day before I'm suppose to drop it to service. I'm glad I have a recent occurrence so I can show the service advisor it is still a problem.
4/6, dropped the car off at Pomona service center. Everyone is friendly, and I run through the list of issues I have with the car. They use sticky tabs on the car to mark every cosmetic issue I have with the car. They also put me in a Model S as a loaner
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Here is a video of my screen. I don't know if it's the same issue everyone else is having. I hope it's a simple cable replacement issue; I just installed my SPIGEN screen protector and don't want to buy a new one if they replace the whole screen!