woke up to dead system... kind of

[nyprepper]

woke up this morning and checked mobile app. no connectivity and no visibility to real time data. next I tried to connect directly to the PW wifi via Teg and the wifi network is gone..... not showing up on any of my devices. however, the inverter itself is online and I see active solar production.

I rebooted the powerwalls themselves but the Teg wifi network is still completely gone and the Tesla mobile app apparently has no connection to my system.

any thoughts?

 

[bob_p]

Have you tried rebooting the TEG?

 

[nyprepper]

Have you tried rebooting the TEG?

I got through to Tesla Support and they had me push the recessed reset button on the gateway and that did the trick.... i'm back online. rebooting the entire system didn't fix it.... I needed to actually reset the gateway.