TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Won't Shift in to Reverse or Drive

Discussion in 'Model 3: User Interface' started by PeteInCA, May 16, 2018.

  1. Argyle

    Argyle Member

    Joined:
    Mar 1, 2018
    Messages:
    28
    Location:
    Honolulu, HI
    Yes. They noted it and someone from the diagnostic team called back later and suggested that I unpair my phone from the phone key and audio book and then re-pair it.

    Unfortunately I'm not in a position to test this long term but maybe someone else can see if this helped...
     
  2. smartypnz

    smartypnz Supporting Member

    Joined:
    Jan 23, 2013
    Messages:
    1,930
    Location:
    Monterey Peninsula
    Just went out to try this (no key card with me - just iPhone). On 18.13. Chose my car on Tesla APP. Disconnected charge cable. Opened door using latch. Sat down. Closed door. No seatbelt. Foot on brake. Moved stalk to 'R' - no problem. Moved stalk to 'D' - no problem.

    Tried several times but couldn't replicate your problem.

    When latest update was installed I did hard reset as always.

    Hope this helps.
     
  3. Krugerrand

    Krugerrand Is Cat

    Joined:
    Jul 13, 2012
    Messages:
    10,651
    Location:
    Tesla unfriendly place
    That is correct. Doing that fixes most phone entry/use issues. Just get into the habit of doing that after OTA updates or if you haven’t driven the car for a few days and it’s been sleeping. Only takes a few seconds to do and eliminates most entry and use frustrations.
     
    • Helpful x 1
  4. PoitNarf

    PoitNarf My dog's breath smells like dog food

    Joined:
    Jun 7, 2016
    Messages:
    2,860
    Location:
    NJ
    I’ve had this happen on two occasions. I forget which version I was on the first time it happened. The second time was just a week ago or so and I was on 2018.18.13.
     
  5. WileyTheMan

    WileyTheMan Peanut Gallery Member

    Joined:
    Apr 20, 2016
    Messages:
    1,001
    Location:
    Los Gatos, CA
    This happened to me a week or two ago, and I an on 18.13. I disabled the BT radio of my phone, reboot the car and use the card to get it to start, and re-enabled the BT radio of my phone.
     
  6. PoitNarf

    PoitNarf My dog's breath smells like dog food

    Joined:
    Jun 7, 2016
    Messages:
    2,860
    Location:
    NJ
    I suspect this is not a bluetooth issue since there was no prompt on the screen to place the key card on the center console to enable driving or anything like that. Everything with the Model 3 appeared normal with the exception that it would not shift out of park. Both times this happened to me I was able to shift out of park after about a minute or so of trying to shift to D or R. I didn't do anything with bluetooth settings on my iPhone during either occurrence.
     
  7. SOULPEDL

    SOULPEDL Supporting Member

    Joined:
    Jul 25, 2016
    Messages:
    2,772
    Location:
    Arizona
    Same issue... I think my brake pedal could be sticking. Next time it happens, check if it's still depressed when you let off with your foot. I know that doesn't make sense (why would having the brake pressed cause it not to go into D or R?). I've noticed this twice now. Maybe the software is in an unknown state (no pressure on the brake but still braking/holding). Maybe this plays into the comment on being on a slight hill and how Hold works.
     
  8. pcpro

    pcpro Member

    Joined:
    Oct 31, 2017
    Messages:
    85
    Location:
    TX
    Just happened to me and I’m on the newest version of software (with summon). Rebooting car did not work. Ended up driving with the card key but had to get out of the car, lock it and unlock and get in again. The phone unlocked the car just fine, it just wouldn’t get out of park. Hard rebooted phone (iPhone 6) and it worked fine the next time I got in
     
  9. JDea

    JDea Member

    Joined:
    May 16, 2018
    Messages:
    37
    Location:
    Socal, CA
    This has happened to me twice (with summon version as well). Happened to me in the past 2 weeks twice. One time I sat in the car for a good minute and it wouldn't switch gears. I did a soft reboot and it didn't fix it. I waited another minute, walked out of the car and came back in. Waited some more.. and it finally let me switch.

    2nd time I restarted it and it worked immediately. Hope this bug gets fixed soon.. I did do a voice bug report as well.
     
    • Like x 1
  10. HopeToGolf

    HopeToGolf Member

    Joined:
    Mar 31, 2016
    Messages:
    187
    Location:
    USA - New Jersey
    Three times today I had a problem where the car would not shift into gear. My foot was on the brake and I pushed the lever up and the car would not go into reverse. I then tried to put it into drive and nothing.

    One time I got out of the car and back into it and put my phone into the cup holder and then it worked. Another time I kept trying and put my phone into the cup holder and it worked. The last time I kept trying (with the phone on my lap) and it worked.

    Anyone else with this problem? Two of the three times I was headed to a meeting and thought holy crap the car is not “starting.”
     
  11. sumiguchi

    sumiguchi Member

    Joined:
    Jun 7, 2018
    Messages:
    10
    Location:
    Edmonton, Alberta
    Not had that problem but something that may be related if you have easy exit enabled. -“I’ve noticed that my first attempt to shift into gear typically starts the seat/wheel adjustments. To get it into gear I have to release the breake and press again before shifting into gear.
     
  12. Ricand

    Ricand Member

    Joined:
    May 26, 2018
    Messages:
    11
    Location:
    Sebastopol, CA

    I had that happen today. It occurred after I got out of the car briefly and then back in. It also occurs when you sit in the car for a while without driving. On screen it was asking for authorization using the key card. I tossed my wallet on the center console and it worked normally.
     
  13. apacheguy

    apacheguy S Sig #255

    Joined:
    Oct 21, 2012
    Messages:
    5,069
    Location:
    So Cal
    Yep. Has happened a couple times. It has never asked for the key card, it just won’t shift into drive.

    Solution is to exit the vehicle, wait for it to lock, and retry.
     
  14. WileyTheMan

    WileyTheMan Peanut Gallery Member

    Joined:
    Apr 20, 2016
    Messages:
    1,001
    Location:
    Los Gatos, CA
    Happened to me once, when I was try to get in and drive in a hurry. That's one thing that's nice about about older, mostly mechanical cars: Muscle memory gets you in and driving withing seconds.
     
  15. HopeToGolf

    HopeToGolf Member

    Joined:
    Mar 31, 2016
    Messages:
    187
    Location:
    USA - New Jersey
    I had this happen and started a new thread, will ask mods to merge it here. Here is my post (fwiw I never got the key card message). How do I submit a bug report with voice control?

    Three times today I had a problem where the car would not shift into gear. My foot was on the brake and I pushed the lever up and the car would not go into reverse. I then tried to put it into drive and nothing.

    One time I got out of the car and back into it and put my phone into the cup holder and then it worked. Another time I kept trying and put my phone into the cup holder and it worked. The last time I kept trying (with the phone on my lap) and it worked.

    Anyone else with this problem? Two of the three times I was headed to a meeting and thought holy crap the car is not “starting.”
     
  16. HopeToGolf

    HopeToGolf Member

    Joined:
    Mar 31, 2016
    Messages:
    187
    Location:
    USA - New Jersey
    #36 HopeToGolf, Jul 14, 2018
    Last edited by a moderator: Jul 16, 2018
    Mods....

    Can this thread be merged with the following which is located in the User Interface forum?

    Won't Shift in to Reverse or Drive

    (Mod note: done)
     
  17. PoitNarf

    PoitNarf My dog's breath smells like dog food

    Joined:
    Jun 7, 2016
    Messages:
    2,860
    Location:
    NJ
    Activate voice control and then say “bug report” immediately followed by a description of the bug. For example say “bug report car will not shift into drive or reverse”.

    You’ll see a “thank you for your feedback” message on the screen after it has been submitted. I believe a screenshot of the touch screen is also sent along with some log files when a bug report is submitted from the vehicle.
     
  18. Raechris

    Raechris Member

    Joined:
    Nov 21, 2017
    Messages:
    623
    Location:
    Boston
    Here is my guess - I am no expert. Seems to be a security protocol is not being passed to allow drive. Thus the request for card and/or card and BT fighting when in the car as to which will authenticate. Like turning on computer, bios check is door open, OS boot is car start, but then need password to login and use computer.
     
  19. HopeToGolf

    HopeToGolf Member

    Joined:
    Mar 31, 2016
    Messages:
    187
    Location:
    USA - New Jersey
    Thanks...In “hey Siri” fashion I was saying “submit a bug report”.
     
  20. fr100

    fr100 Member

    Joined:
    Dec 27, 2017
    Messages:
    468
    Location:
    Northern CA
    If you think your phone might be making a difference...what phone do you have?
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC