It's pretty clear they don't have enough people in sales department to handle all the deliveries. Elon clearly thought deliveries would be much simpler than in reality so just didn't hire enough people or have the right procedures to make sure things run smoothly. The biggest thing is this - if I call my BMW dealership during open hours, someone always picks up within seconds and will be able to either 1) direct me to exactly the right person to help me with my question, or 2) note my issues and have someone call back in a timely manner. This is not what happens with Tesla. So several weeks after taking delivery of the car, I tried to call the store to ask about my registration documents. It took 6+ calls at different times of the day for someone to answer the phone. The person obviously didn't deal with the issue but at least informed me that the person who deals with the issue was not available and the best he could do was to send an email. He sent the email and copied me. Obviously no response. Fortunately 2 days later and 3 days before my temp registration expired, I got the documents from Tesla. Of course I never received a response from any of them before that. With a previous BMW when I had the same issue with not having received tag or registration docs, I just texted my salesman and he responded immediately, and sent me a 2nd temp tag and the perm tag appeared at my door a couple weeks later. Yes, you do pay for dealerships, but you get better service for sure.