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Worst collection experience ever Tesla Birmingham UK

Discussion in 'Model S' started by evomatt, Sep 27, 2017.

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  1. evomatt

    evomatt Member

    Joined:
    Sep 6, 2017
    Messages:
    8
    Location:
    uk
    Due to pick up our car today (the Hype thats been building in our house has been amazing) my wife and kids were so excited (ive kept the model details all secret apart from its and S) I have insurance all paid up, time off work and kids rushing out of school to go get it at 4pm and they have just called to say it has become apparent its not ready for collection (less than 2 hours to go) so will i come another day.

    To say that phonecall has killed all of the anticipation is an understatement.
     
  2. Maximapolak

    Maximapolak Member

    Joined:
    Nov 13, 2016
    Messages:
    472
    Location:
    North NJ / SouthCentral PA
    I somewhat know how that feels. They moved my pick up date 3 times. It was worth the wait. You’ll love the car.
     
  3. Barry Baird

    Barry Baird New Member

    Joined:
    Sep 27, 2017
    Messages:
    4
    Location:
    Lichfield
    I have to say i had a great experience on Monday when i collected my car from Birmingham, it seems they are handing over a lot of cars this week, there were a lot under cover, feel sorry for your issue, but it is so worth the wait the car is amazing,
     
  4. JohnSnowNW

    JohnSnowNW Active Member

    Joined:
    Feb 13, 2015
    Messages:
    1,821
    Location:
    Minnesota
    When we went to pick up our vehicle at the appointed time we were informed that there had been a scheduling mix up and ours wasn't ready. They apologized and gave us a loaner to take back home for a few hours while they got it ready.

    Could have been a better experience, but it worked out, and we love the car.
     
  5. evomatt

    evomatt Member

    Joined:
    Sep 6, 2017
    Messages:
    8
    Location:
    uk
    I asked for a loaner till it's ready or I'll pull out of the sale and they have come back and said it'll be ready by 5.
    Now I'm worried whatever is wrong with it maybe covered up.
    I've spoken to another sales store and he said it's prob just to do with being so busy with end of quarter sales. If they'd have said that in the first place instead of your cars not ready I wouldn't have been so worried that the car was not right.
    Still a phone call 1hr50mins before collection isn't acceptable.

    Really hoping all is good as I don't like complaining but also don't like being messed around.

    70 mins to go :)
     
  6. culverwood

    culverwood Member

    Joined:
    Oct 13, 2016
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    75
    Location:
    Herts
  7. Impala1ss

    Impala1ss Member

    Joined:
    Jun 30, 2017
    Messages:
    33
    Location:
    Melbourne, FL
    Quality of customer service is the Achilles heel of Tesla. Try Tesla Orlando if you really want to be ignored.
     
  8. futurem3owner

    futurem3owner 2017 90D

    Joined:
    Jul 20, 2016
    Messages:
    108
    Location:
    Outside Philly
    #8 futurem3owner, Sep 27, 2017
    Last edited: Sep 27, 2017
    Tesla really needs to step up their delivery experience. While some have had amazing experience, there have been quite a few cases where the delivery process has not been up to par compared to other car manufacturers. When I was placed an order on my Model S at the end of last month, my delivery specialist was on vacation so, I thought that she would call me back the day after she got back. She never did and I had to call her instead. Even after submitting all the paperwork on MyTesla, I received an email from her saying that the paperwork is still needed. When I called her back, she said not to worry and that it was just an automated message sent in error. Almost all the interaction I've had with her DS was initiated by me first and I made sure to call rather than email since I've heard owners not getting a response in a timely fashion.

    Two days before I was due to pick up my car, MyTesla page still didn't have the option to electronically make my down payment and had to call my DS again to gain access and make a payment since I wanted everything to be processed before the day of delivery so there wouldn't be any complications. There never was MVPA on MyTesla site and I had to request it after arriving at the service center. Of course, Tesla emails me two hours prior to my delivery saying that my DS won't be there to give me the tour and someone else will fill in for her. Luckily, I was able to pick up my new inventory Model S on the day that it was actually scheduled. The other DS was great and thorough going through all the features and called me a couple of days after the delivery to ensure everything was going smoothly.

    From the time the order is placed to the delivery date, the process should be seamless and not stress-free and I hope Tesla makes more of an effort to ensure that its staff is on up of things. Otherwise, they will be quite a few unhappy customers when they're about to expect delivery of their Model 3's.
     

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