Tesla really needs to step up their delivery experience. While some have had amazing experience, there have been quite a few cases where the delivery process has not been up to par compared to other car manufacturers. When I was placed an order on my Model S at the end of last month, my delivery specialist was on vacation so, I thought that she would call me back the day after she got back. She never did and I had to call her instead. Even after submitting all the paperwork on MyTesla, I received an email from her saying that the paperwork is still needed. When I called her back, she said not to worry and that it was just an automated message sent in error. Almost all the interaction I've had with her DS was initiated by me first and I made sure to call rather than email since I've heard owners not getting a response in a timely fashion.
Two days before I was due to pick up my car, MyTesla page still didn't have the option to electronically make my down payment and had to call my DS again to gain access and make a payment since I wanted everything to be processed before the day of delivery so there wouldn't be any complications. There never was MVPA on MyTesla site and I had to request it after arriving at the service center. Of course, Tesla emails me two hours prior to my delivery saying that my DS won't be there to give me the tour and someone else will fill in for her. Luckily, I was able to pick up my new inventory Model S on the day that it was actually scheduled. The other DS was great and thorough going through all the features and called me a couple of days after the delivery to ensure everything was going smoothly.
From the time the order is placed to the delivery date, the process should be seamless and not stress-free and I hope Tesla makes more of an effort to ensure that its staff is on up of things. Otherwise, they will be quite a few unhappy customers when they're about to expect delivery of their Model 3's.
