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worst fears - need comfort

Discussion in 'Model S' started by bktiger86, Feb 15, 2017.

  1. bktiger86

    bktiger86 Member

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    West Covina, CA
    I have an appointment tomorrow at a service center. Hopefully they can address my issues. I'll keep you guys posted.
     
  2. troypercival

    troypercival Member

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    Los Angeles
    Yes I took delivered in Dec and been service twice already. When you take the car in to service, they do charge and wash the car for you also they also do some basic inspection so just think of it as kind of a free maintenance appt.
     
  3. Sousagil90D

    Sousagil90D Member

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    Lisbon
    I'm 32 and I had 3 brand new cars before the my MS (delivered in September), one Audi and 2 Porsches. The Audi had an engine replacement at 15000km, the Porsche Boxter had an exhaust problem that left me on foot on the highway during the first year and the Panamera had a steer problem also on the first year and had to spent 2 weeks in the repair shop to be solved. So far my MS is winning with 0 problems at 15000km. I think because we are more aware of Tesla issues we tend to complain more, but this happens with every car on every brand. My only concern is that my closest Tesla SC is 1800km away, so my heart beats faster everytime I see some problem on this forum that my car may have (like those AC units not working because of a software update!!)
     
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  4. scole04

    scole04 Member

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    Tesla is a relatively new company compared to audi and BMW so we have all cut them some slack. After my cars 12v battery issues in the beginning it's been smooth sailing.
     
  5. Don85D

    Don85D Member

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    Location:
    Markham, Ontario
    I consider a Tesla to be an IT project. For IT contracts that I have seen where service levels are negotiated there are three accepted factors... Hardware breaks, Software has bugs and People make mistakes. Service levels for automobiles have historically been accepted as low to the point where Lemon Law replacement or compensation kicks in.

    I accept that there will be problems with HW, SW and People and that Tesla will fix the problem promptly. The only piece missing is a remedy mechanism where Tesla pays for missed service levels causing damages but that's probably for another generation of personal transportation in the future.

    Mixing IT and the Automotive sector into a product still needs some sorting but I am a supporter and can live with the current state.
     
  6. somnambule

    somnambule Member

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    SF Bay Area
    #66 somnambule, Feb 17, 2017
    Last edited: Feb 17, 2017
    Although I've been fortunate so far to not encounter any problems that left me walking, I've also had plenty of nagging problems in my experience with new vehicles from BMW (throughout the ownership) and Cadillac (mostly in the first year).

    Tesla is unique in that the brand seems to draw a lot of first-time buyers of premium vehicles who seem to expect that just because it's their most expensive vehicle purchase, it should be significantly more reliable than the mainstream brands they are used to. That isn't the case with most manufacturers. Lower-volume vehicles tend to have more problems regardless of price.

    The other factor is that the Model S is really the first vehicle engineered by Tesla. There are likely design-for-manufacturability issues Tesla had to learn through mistakes. While initial quality certainly has gone up from the early days, not all of this is going to get sorted out until the car is completely redesigned. If anyone expects near-perfection from the very first vehicle designed by a new manufacturer, they are simply setting themselves up to be disappointed. I'm not being a fanboy. Just being realistic. In my experience, Tesla has been extremely courteous and responsive in correcting the issues that I've had and, to me, that's what really matters.
     
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  7. artsci

    artsci Sponsor

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    Very minor stuff and easily addressed.

    1. Sounds like the mirror mechanism needs a bit of lubrication.
    2. Are you sure that isn't the window lowering a bit (all the doors do this)?
    3. That's likely a result of the cable not being fully plugged in (I get that now and then when I don't adequately push it into the charge port).
     
  8. dragoljub

    dragoljub Member

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    Feb 16, 2017
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    86
    Location:
    Los Altos, CA
    I just noticed this in my service summary: New S90D 2017

    "Concern: Customer states: Front fascia has poor fitment.

    Pay Type: Warranty

    Corrections: Adjustment General Diagnosis

    Adjust front fascia fitment, add NVH foam treatment to adjustment service to lower vibration during highway Speeds."

    Any one know what this NVH foam is?

    -Gagi
     
  9. AlsoRan

    AlsoRan New Member

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    San Mateo, CA
  10. bktiger86

    bktiger86 Member

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    West Covina, CA
    So just got back from the service center. They gave me a loaner ICE.

    1. According to the mechanic he said there was suppose to be a firmware fix for the folding mirrors. Something about that it doesn't open all the way because it detects something blocking it. But it does need lubrication.
    2. They acknowledged that the door clicking noise is not normal and will fix it. Something wrong with the hinge.
    3. They will take a look at the charging cable. They think it is something to do with the latch.
     
  11. bktiger86

    bktiger86 Member

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    So far my first experience with the service center is a little bit of a mix feeling. The advisor was really nice but when it came to the point of meeting the mechanic he was trying to push everything off and made it seem like it was normal. I was telling him this is NOT normal. FIX IT! Kinda gave me this sour feeling at the type of service I was getting. Granted I do not have a P100DL, but you should still treat me MS75 with the same respect.
     
  12. dragoljub

    dragoljub Member

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    Location:
    Los Altos, CA
    After the latest firmware update 17.5.36 my drivers side mirror is not having issues unfolding. We'll see if it remains this way. :)
     
  13. dragoljub

    dragoljub Member

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    Well after rinsing off my car today I noticed the service center did an especially pour job of putting back the rubber covers on the left and right ultrasonic sensors in the inside wheel wells.

    On one left (drivers) side the rubber was sitting over the clips not properly in place, on the right side one clip was broken and one was bent back and almost broken. The sensor and wire harness were totally exposed (1/2 inch gap), water has been getting in there for days.

    I ended up re-working it and now they sit much better. I wonder if its worth another service center visit to get them replaced... o_O
     
  14. DHG.

    DHG. Member

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    Take it from a guy who has the worlds worst luck with cars.

    My 2001 Jetta 2.0 - nervous breakdown dead at 40,000 miles.
    Wife's 2001 Jetta VR6 - lost a cylinder at 100,000 miles. Sold it for $500 to the mechanic.
    2006 F-150 - abs brakes would lock up - I assume it had abs and it just didn't work
    2008 Ford F-250- engine wire harness, alternator, power steering pump, 2 radiators, exhaust sensor, air controller, Ac damper, lumbar seat control, 3 sets of folding mirrors, starter, 3 sets of batteries (take 2 batteries to start the engine) all covered under extended warranty, Ford paid out over $25,000 in repairs on that truck.
    2016 GMC 2500 Denali - outside temp say 58 when it's 75. No resolution after multiple visits to the service center.
    2015 BMW M3 - debris in brakes - flawed design by BMW wrote it all over my service paperwork. BMW corporate told me to deal with it basically. Came out with an updated part, didn't fix the problem. Had it towed 3 times to dealer for a free warranty repair. Got fed up and finally got rid of it.

    I haven't even taken delivery of my P100D and the center console is broken and door trim misaligned.

    The only car I've never had a problem with is my wife 2009 Prius which my family member now has with over 110,000 and not a single repair and her 2015 Audi Allroad runs like a champ.
     
  15. bktiger86

    bktiger86 Member

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    Wow. The P100D is already damaged and you haven't received it yet?
     
  16. bktiger86

    bktiger86 Member

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    Hmm interesting. Makes me want to check on all the things when I get my car back. I would probably suggest get it serviced just in case that ultrasonic sensor is already damaged.
     
  17. DHG.

    DHG. Member

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    It was a test drive car so I was able to see it before I bought it. But they are going to fix it and I get to pick it up this Saturday according to my delivery specialist but I'm not going to hold my breathe, just pray to every god that I get my car this weekend.
     
  18. dandelot

    dandelot Member

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    San Francisco
    Interesting. The 2014 we traded in seemed floaty: like the shocks (dampers) were not doing
    their job at lower rates of suspension movements. High rate jounce (lumps
    in pavement) were pretty noisy and rough. The 2017 is far better and much quieter.
    I don't know how much is due to tire differences (both 19 inch wheels).
     
  19. dandelot

    dandelot Member

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    Location:
    San Francisco
    My week old 100D requires a quite hard and rapid insertion to avoid a yellow blinky light.
    Takes me several tries. It's not enough to just push hard, it has to be
    a fast and hard push, and pushing hard after it is in the connector accomplishes
    nothing.
    I'll call the Burlingame Service Center tomorrow.
    I worry something will eventually break given the speed/force required.
    Burlingame will take care of it.

    I just received a 14-50 (the one with a
    plug on the end, no adapters needed, it will stay in the garage
    and plugged into the wall so the usual cable and adapters set stays
    in the car just-in-case) and it requires the same overly hard insertion to
    avoid the yellow blinky. So I know it's an issue in the car.

    The 2014 Model S required a firm (but not hard or overly fast) insertion.

    So far the charging cable insertion is
    the only issue I can find to mention with the 100D. Nice.
    Plus the ride and quiet are great, a
    substantial improvement over the 2014 (and AutoPilot!).
    The 100D a major upgrade over the 2014, IMO.
    No more free supercharging for life though :)
    Continued free destination charging at hotels :)
     
  20. jschwefel

    jschwefel VIN#1249

    Joined:
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    Location:
    Indianpolis
    FWIW, I agree with Akikiki; let the Service Center know and they'll take care of it, satisfaction guaranteed. I bought a 2012 P85 with 48k miles off this forum last year and Tesla took care of EVERYTHING! No questions asked. Sure, I've taken the car in a lot more often than the Honda Accord I used to drive, but I'll never buy another Honda Accord and I can't imagine driving anything else,...except maybe a newer Model S, or a Model X, or one of the two Model 3s I have reserved.:)
     

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