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We have had claims processed per norm and paid directly to Tesla Service. Unfortunately, none of the customers that have processed claims are TMC members.
Although the X-Care contract may be new, our administrator and underwriter are not (who handles the claims). They have been in business for many years and have sold tens of thousands of extended warranties and have paid out over $60 million in claims. - Top 3,695 Reviews about Endurance Auto Warranty
So what is the cost as compared to Tesla's extended service options?
5. Tesla is better regarding TOWING, they will tow upto 500 miles, X-care 50miles. That seems like a big deal also bc i do drive in bumblef**k alot and tesla has a tiny network of SC's.
6. Yes x-care can go out of business but they do seem to be backed by large insurance companies, although endurance is in the contract, on their site it doesnt say who they are insured by.... Leaves Tesla as win here as they are obviously more transparent about who is paying, or not if they are going out of business... Would love to see something concrete in writing on x-care or in contract.
Anything else i missed? from some informed people?
"Your covered Vehicle may be towed to the nearest alternate qualifying repair facility."I can clarify a couple of these points for you. With regards to towing, we tow to the "nearest alternate qualifying repair facility" which for the case of Tesla specifically, is the nearest Tesla Service Center, regardless of distance. We would not tow your car to a gallery store location if there is no service, nor would we take it to any non-Tesla service center since those would not be qualified repair facilities. Hopefully that clarifies that point for you.
X-Care is backed by AmTrust Financial/Wesco, they are one of the largest insurance banks and publicly traded. it is listed in the contract under the "Guarantee" clause (pasted below). Wesco is 100% owned and operated by AmTrust as an insurance underwriter. We worked directly with AmTrust to create the product for the Tesla community.
- Towing Service: We will cover in total any tow of the covered Vehicle up to fifty (50) miles or less to the Selling Dealer (as long as the Selling Dealer has vehicle repair capabilities). If the Selling Dealer is located over fifty (50) miles from the disablement location, or does not have repair capabilities, then Your covered Vehicle may be towed to the nearest alternate qualifying repair facility.
XI. GUARANTEE:
Our obligations and the performance to You under this Contract are guaranteed and insured by a policy issued by Wesco Insurance Company (a California approved Insurance Company), 59 Maiden Lane, 43rd Floor, New York, NY 10038, 866-505-4048.
As far as reviews, we urge everyone to share their experiences publicly, however, not everyone are active users on TMC (unfortunately) and we cannot control when customers have issues to therefore file a claim. We do have some reviews listed on our Google page that might help. xcelerate auto - Google Search,,,
There is also a couple testimonials in this thread: X-Care Extended Warranty for Model 3
"Your covered Vehicle may be towed to the nearest alternate qualifying repair facility."
What's the difference between may and will?
I can clarify a couple of these points for you. With regards to towing, we tow to the "nearest alternate qualifying repair facility" which for the case of Tesla specifically, is the nearest Tesla Service Center, regardless of distance. We would not tow your car to a gallery store location if there is no service, nor would we take it to any non-Tesla service center since those would not be qualified repair facilities. Hopefully that clarifies that point for you.
X-Care is backed by AmTrust Financial/Wesco, they are one of the largest insurance banks and publicly traded. it is listed in the contract under the "Guarantee" clause (pasted below). Wesco is 100% owned and operated by AmTrust as an insurance underwriter. We worked directly with AmTrust to create the product for the Tesla community.
- Towing Service: We will cover in total any tow of the covered Vehicle up to fifty (50) miles or less to the Selling Dealer (as long as the Selling Dealer has vehicle repair capabilities). If the Selling Dealer is located over fifty (50) miles from the disablement location, or does not have repair capabilities, then Your covered Vehicle may be towed to the nearest alternate qualifying repair facility.
XI. GUARANTEE:
Our obligations and the performance to You under this Contract are guaranteed and insured by a policy issued by Wesco Insurance Company (a California approved Insurance Company), 59 Maiden Lane, 43rd Floor, New York, NY 10038, 866-505-4048.
As far as reviews, we urge everyone to share their experiences publicly, however, not everyone are active users on TMC (unfortunately) and we cannot control when customers have issues to therefore file a claim. We do have some reviews listed on our Google page that might help. xcelerate auto - Google Search,,,
There is also a couple testimonials in this thread: X-Care Extended Warranty for Model 3
Just doesn't make sense that no tmc members have bought xcare....
I bought it, just haven’t used it yet.