X-Care Experiences

[rxdoc00]

There is another thread going on this topic. I, and a few others, have provided their real-world experience.

Here is the link to that thread: Real life experience with Xcelerate warranty?

 

[Matty Bumpo]

Hi,

Recently bought my second used Tesla. First one was a private seller. This most recent one was through Tesla itself. I mistakenly assumed i would be able to add an additional service warranty 2/4 years...but today at service station they told me it was not possible. I just get the 12 month coverage. If I go with your company, does the 2 year warranty go on top of my first 12 month warranty? Also, what is the process for fixing items? do we go to Tesla then just file the claim and show proof of payment then your company writes a check?

 

[XCare EV]

Hi,

Recently bought my second used Tesla. First one was a private seller. This most recent one was through Tesla itself. I mistakenly assumed i would be able to add an additional service warranty 2/4 years...but today at service station they told me it was not possible. I just get the 12 month coverage. If I go with your company, does the 2 year warranty go on top of my first 12 month warranty? Also, what is the process for fixing items? do we go to Tesla then just file the claim and show proof of payment then your company writes a check?

Hi Matty, happy to help. The Tesla Used Warranty would take first position until it expires, and we would cover anything not covered by them such as power extending door handles, trip interruption coverage ($200/day x 5 days) towing for out of charge, etc. Depending on the model and miles, it may be advantageous to purchase a policy now rather than wait, as our pricing indexes every 10k miles and at the calendar year. Hit me up with VIN/miles and we'll figure out if its better to wait or get coverage now. [email protected]

 

[TonikQL]

Hi Matty, happy to help. The Tesla Used Warranty would take first position until it expires, and we would cover anything not covered by them such as power extending door handles, trip interruption coverage ($200/day x 5 days) towing for out of charge, etc. Depending on the model and miles, it may be advantageous to purchase a policy now rather than wait, as our pricing indexes every 10k miles and at the calendar year. Hit me up with VIN/miles and we'll figure out if its better to wait or get coverage now. [email protected]

Hi Brent (I think thats your name?).

I'm kind of in the opposite situation of Matty. I purchased X-Care 4y/50K a few months ago. Finally had an issue come up and was ready to have X-Care take care of things. Everything went great with X-Care until I got to the service center for my appointment, and to my surprise, I still have an active manufacturers warranty until December 2021, so Tesla covered the repair today.

Since I still have an active Tesla warranty, X-Care is not needed yet. I believe I read somewhere in your posts that we can request a pro-rated refund. Is that correct? If so, who do I contact for that? And once my Tesla warranty expires, will I be welcome back to X-Care?

For others reading: X-Care has been great. Their reps are friendly and responsive. My only complaint about X-Care is actually on Tesla's side. Before I knew I still had an active Tesla warranty, the service center staff looked at me like I was just making X-Care up and were visibly annoyed that they were going to have to make multiple phone calls to X-Care. So X-Care, it would be greatly appreciated if you guys could somehow get that mandatory contact from Tesla service reps down to a single phone call instead of both before and after the repairs.

 

[XCare EV]

Hi Brent (I think thats your name?).

I'm kind of in the opposite situation of Matty. I purchased X-Care 4y/50K a few months ago. Finally had an issue come up and was ready to have X-Care take care of things. Everything went great with X-Care until I got to the service center for my appointment, and to my surprise, I still have an active manufacturers warranty until December 2021, so Tesla covered the repair today.

Since I still have an active Tesla warranty, X-Care is not needed yet. I believe I read somewhere in your posts that we can request a pro-rated refund. Is that correct? If so, who do I contact for that? And once my Tesla warranty expires, will I be welcome back to X-Care?

For others reading: X-Care has been great. Their reps are friendly and responsive. My only complaint about X-Care is actually on Tesla's side. Before I knew I still had an active Tesla warranty, the service center staff looked at me like I was just making X-Care up and were visibly annoyed that they were going to have to make multiple phone calls to X-Care. So X-Care, it would be greatly appreciated if you guys could somehow get that mandatory contact from Tesla service reps down to a single phone call instead of both before and after the repairs.

Yes, I'm Brent with XCare (sometimes my associates Milad or KJ post, but mostly me ) I'll reach out to you shortly to discuss your options, but short answer is yes, yes and yes. Talk soon!

 

[Red_DS]

Adding my experience on here. '17 Model S with around 62k miles. Extended warranty bought for 6 years/100k miles.

Few weeks ago, I started hearing some creaking/rattle sound from my car. It disappeared after a day. Last week, it was back and much louder this time. I contacted X-Care on Saturday (closed on weekends so I left a message) and made an appointment for the first available slot Wednesday.

On Monday, instead of waiting for a call back from them, I called them and filed a claim describing what's happening to the car. They asked me to email them the service invoice once its generated to see if the items are covered and give the service advisor their contact info. They sent me a follow up email to confirm the details.

I asked them what I should do in case they dont review the emailed invoice in time and I need to pay for the repair. They said I can pay upfront and they will cut me a check.

I felt a little uneasy about possibly paying upfront for something I wasn't sure was going to be covered by X-Care if it came to it but I figured I'll cross that bridge if I got there.

Today at the service center they diagnosed the car with failing front control arms. Cost is around $1750 to replace both sides and do alignment. This also included $160 diagnostic fee.

I asked the service advisor if he could call X-Care for payment and he was adamant that they do not take payment from third parties. I sent an email to the claims specialist and asked if I should pay ahead. X-Care team stepped in and asked me to clarify to the service advisor that the payment is made using a credit card so its no different than me paying it. And made it clear to me that IF I had to pay upfront they will issue a check.

I spoke to the service advisor again after the car was ready for pick up and let him know that X-Care will provide credit card payment if he calls the claims line. He was again reluctant but did make the call and the entire invoice was paid minus the $100 deductible.

I even got a confirmation email from X-Care that the payment was made. I went into the Tesla app and sure enough the outstanding bill was reduced down to $100 which I paid using Apple Pay.

Service advisor grumbled a bit about having to wait on hold but I was okay with that considering the cost of the repair.

Overall very positive experience with X-Care. They didn't try to get out of paying any line items and they kept their end of the deal.

The only aspect I didn't get to try out is their rental car coverage since my car was ready in a day and Tesla gave me $100 in Uber credits. I'm not sure how easy it would be to get a rental car with the high rental prices these days and X-Care restricting rental price to $50/day.

 

[demundus]

lol, doesnt take payments from third parties. god this company is such a joke these days.

 

[Tim-in-CA]

​

Adding my experience on here. '17 Model S with around 62k miles. Extended warranty bought for 6 years/100k miles.


Overall very positive experience with X-Care. They didn't try to get out of paying any line items and they kept their end of the deal.

The only aspect I didn't get to try out is their rental car coverage since my car was ready in a day and Tesla gave me $100 in Uber credits. I'm not sure how easy it would be to get a rental car with the high rental prices these days and X-Care restricting rental price to $50/day.

Glad to hear ... I'm definitely considering getting X-Care for my 2018 MS before the warranty expires next April. I have pretty low miles on it (26K) seeing as I've been WFH for the past year and a half and don't expect to be going into the office much as CV-19 subsides. I do fear expensive repairs and having an extended warranty will help ease them. TBH, I'd be OK paying Tesla and getting refunded by X-Care just to avoid the SC hassles!!

 

[XCare EV]

Adding my experience on here. '17 Model S with around 62k miles. Extended warranty bought for 6 years/100k miles.

Few weeks ago, I started hearing some creaking/rattle sound from my car. It disappeared after a day. Last week, it was back and much louder this time. I contacted X-Care on Saturday (closed on weekends so I left a message) and made an appointment for the first available slot Wednesday.

On Monday, instead of waiting for a call back from them, I called them and filed a claim describing what's happening to the car. They asked me to email them the service invoice once its generated to see if the items are covered and give the service advisor their contact info. They sent me a follow up email to confirm the details.

I asked them what I should do in case they dont review the emailed invoice in time and I need to pay for the repair. They said I can pay upfront and they will cut me a check.

I felt a little uneasy about possibly paying upfront for something I wasn't sure was going to be covered by X-Care if it came to it but I figured I'll cross that bridge if I got there.

Today at the service center they diagnosed the car with failing front control arms. Cost is around $1750 to replace both sides and do alignment. This also included $160 diagnostic fee.

I asked the service advisor if he could call X-Care for payment and he was adamant that they do not take payment from third parties. I sent an email to the claims specialist and asked if I should pay ahead. X-Care team stepped in and asked me to clarify to the service advisor that the payment is made using a credit card so its no different than me paying it. And made it clear to me that IF I had to pay upfront they will issue a check.

I spoke to the service advisor again after the car was ready for pick up and let him know that X-Care will provide credit card payment if he calls the claims line. He was again reluctant but did make the call and the entire invoice was paid minus the $100 deductible.

I even got a confirmation email from X-Care that the payment was made. I went into the Tesla app and sure enough the outstanding bill was reduced down to $100 which I paid using Apple Pay.

Service advisor grumbled a bit about having to wait on hold but I was okay with that considering the cost of the repair.

Overall very positive experience with X-Care. They didn't try to get out of paying any line items and they kept their end of the deal.

The only aspect I didn't get to try out is their rental car coverage since my car was ready in a day and Tesla gave me $100 in Uber credits. I'm not sure how easy it would be to get a rental car with the high rental prices these days and X-Care restricting rental price to $50/

So glad to hear your story, and so many others every day! I think many Service Advisors have been burned by the typical grind they get from other companies, trying to get them to photograph the issue, insisting on sending inspectors (Tesla doesn't allow) and trying to get Tesla to lower their hourly rate (hint: they won't). We pay full rack rate for service, insist on New/OEM parts and always have our members' backs. We are in the EV community, and XCare is designed to serve OUR community. Thanks for the shout out @Red_DS !!!

 

[XCare EV]

​

Glad to hear ... I'm definitely considering getting X-Care for my 2018 MS before the warranty expires next April. I have pretty low miles on it (26K) seeing as I've been WFH for the past year and a half and don't expect to be going into the office much as CV-19 subsides. I do fear expensive repairs and having an extended warranty will help ease them. TBH, I'd be OK paying Tesla and getting refunded by X-Care just to avoid the SC hassles!!

Hey Tim, just a pro-tip for warranty timing: If you are approaching a 10k odometer milestone, and you're close to the end of your coverage, get your XCare membership set up a little early. Our pricing indexes up every 10k, so sometimes its worth burning a couple months of the factory warranty to avoid a higher price. Also, we have a 30 day wait period before coverage is active, so let's connect 45 days out so you can have time to make the best choice without being rushed. Have a great summer!

 

[XCare EV]

Hi Brent (I think thats your name?).

I'm kind of in the opposite situation of Matty. I purchased X-Care 4y/50K a few months ago. Finally had an issue come up and was ready to have X-Care take care of things. Everything went great with X-Care until I got to the service center for my appointment, and to my surprise, I still have an active manufacturers warranty until December 2021, so Tesla covered the repair today.

Since I still have an active Tesla warranty, X-Care is not needed yet. I believe I read somewhere in your posts that we can request a pro-rated refund. Is that correct? If so, who do I contact for that? And once my Tesla warranty expires, will I be welcome back to X-Care?

For others reading: X-Care has been great. Their reps are friendly and responsive. My only complaint about X-Care is actually on Tesla's side. Before I knew I still had an active Tesla warranty, the service center staff looked at me like I was just making X-Care up and were visibly annoyed that they were going to have to make multiple phone calls to X-Care. So X-Care, it would be greatly appreciated if you guys could somehow get that mandatory contact from Tesla service reps down to a single phone call instead of both before and after the repairs.

No worries, as an alternative you can have them send you the estimate and you forward it to claims, or they can just email claims the estimate instead of you. Then they just have to call when the work is done!!! We really want them to not have to do too much, as they are already kind of swamped most days.

 

[Tim-in-CA]

Hey Tim, just a pro-tip for warranty timing: If you are approaching a 10k odometer milestone, and you're close to the end of your coverage, get your XCare membership set up a little early. Our pricing indexes up every 10k, so sometimes its worth burning a couple months of the factory warranty to avoid a higher price. Also, we have a 30 day wait period before coverage is active, so let's connect 45 days out so you can have time to make the best choice without being rushed. Have a great summer!

Thanks for the insight, I'll probably get the warranty as you recommend before I hit 30K, I'm barely driving so it may take 6 months to get to that point!!

 

[XCare EV]

Thanks for the insight, I'll probably get the warranty as you recommend before I hit 30K, I'm barely driving so it may take 6 months to get to that point!!

Sounds like a plan, and in the meantime if you have any questions we're here to help! Have an awesome summer, it's gotta be better than the last one

 

[XmanDa]

Sounds like a plan, and in the meantime if you have any questions we're here to help! Have an awesome summer, it's gotta be better than the last one

Hi Tim, can you tell me if X care is available for UK Tesla owners?

 

[Zrezidentz]

I ha

Google reviews are notoriously faulty as they can be faked quiet easily.

If people post here, we can see their history. Their posts, their likes etc. Harder to manipulate. But hey everything is possible.

There is ONE guy who posted a flawless review. Red flag. Given his posting history, does not seem too legit. Another red flag.

Just doesn't make sense that no tmc members have bought xc

 

[Red_DS]

Adding one more data point here. Had more issues with my suspension recently with loud squeaking sound from the front (different from last time but still squeaking-like sound). This time I had relocated to California and took it to the Tesla service in Hawthorne. Compared to the service center in NY, this was a night and day difference in customer service but that's beside the point.

Tesla diagnosed it with castor/camber arms issue. They ended up replacing all 4 arms and doing a full alignment. Total cost ~$2100.

Contacted X-Care via email about payment, they asked for service advisor's email, I contacted service advisor and forwarded the email address to XCare. They made the payment within an hour (it was probably less than 30 mins but I didn't see when the total due on my Tesla app dropped to $100 until about an hour later), and I made the remaining $100 payment on the app.

The car is now good as new. Again, overall positive experience so far with XCare and considering the expenses I've had, I'm glad I got the coverage.

Only open question - My appointment also had a line item for an issue with sunroof brackets I had. At the time of service, Tesla didn't have parts to replace and they ended up making a follow up appointment for me in January when they expect to have the parts in stock.

I'm not sure if I'll need to pay the $100 deductible again for the next visit or if it would be covered under the same claim/visit I have open since it should've been taken care off in one visit if they had the parts in stock.

I'll report back after the follow up appointment.

 

[coreywgrant]

I ran the quick quote online and it looks like a good deal on the surface. Just over $4400 for 4 years and 50,000 of coverage on my 2014 Model S with 65,000 miles on it. Not sure what Tesla's offer is yet. I think its around $4000 if I buy it before my current warranty expires in like 5 months. Anyone else had to make this decision lately?

 

[KennyBry]

I ran the quick quote online and it looks like a good deal on the surface. Just over $4400 for 4 years and 50,000 of coverage on my 2014 Model S with 65,000 miles on it. Not sure what Tesla's offer is yet. I think its around $4000 if I buy it before my current warranty expires in like 5 months. Anyone else had to make this decision lately?

I got the 8 year/100,000 mile X-Care on my new 2022 Model S LR for $2802. They seem like a good company from posts I've seen on this forum.

 

[coreywgrant]

I got the 8 year/100,000 mile X-Care on my new 2022 Model S LR for $2802. They seem like a good company from posts I've seen on this forum.

@KennyBry what do the new Model Y's come with as far a factory warranty????

 

[KennyBry]

@KennyBry what do the new Model Y's come with as far a factory warranty????

Warranty info for Model Y LR from Tesla website:

• Warranty
  Basic Vehicle - 4 years or 50,000 mi, whichever comes first
  Battery & Drive Unit - 8 years or 120,000 mi, whichever comes first