This is for my friend's 5 month old Model X Plaid.
Yesterday, the car just died in his garage. Last driven 3 days ago with 285mi left and connected to a wall outlet. Phone key, remote key, buttons on car and connected charger couldn't wake the car at all. He had planned a 4 hour trip last night so he called Tesla service. Tesla service sent a tow truck to pick up the car. The tow truck company's technicians jumpstarted the Model X and had some fun accelerations with my friend. Since my friend needed the car for the travel he didn't let the car towed, but booked an appointment on Monday instead. Tesla told him the next time the car gets stranded he has to pay for the tow, which I find ridiculous since it is not my friend's fault such as running out of the battery.
My friend usually let the sentry mode on all the time and he just turned it off a few days ago so the car went to sleep. We suspect the 12v battery or dc-dc convertor might have been faulty for unknown amount of time. He turned on the sentry mode to keep the car awake, and did the 4 hour trip without problem.
Today he went to a supermarket and the car just died again in the parking lot after parked for one hour. Tesla was firm on charging him for the 2nd tow and suggested him to use AAA. Right now he is waiting for his insurance company to get to him and jumpstart the car. He realized that unfortunately, sentry mode turned itself off in the morning due to the low battery (60mi left). This is a developing story.
update: Insurance company has dispatched a guy and jumpstarted the Model X
Yesterday, the car just died in his garage. Last driven 3 days ago with 285mi left and connected to a wall outlet. Phone key, remote key, buttons on car and connected charger couldn't wake the car at all. He had planned a 4 hour trip last night so he called Tesla service. Tesla service sent a tow truck to pick up the car. The tow truck company's technicians jumpstarted the Model X and had some fun accelerations with my friend. Since my friend needed the car for the travel he didn't let the car towed, but booked an appointment on Monday instead. Tesla told him the next time the car gets stranded he has to pay for the tow, which I find ridiculous since it is not my friend's fault such as running out of the battery.
My friend usually let the sentry mode on all the time and he just turned it off a few days ago so the car went to sleep. We suspect the 12v battery or dc-dc convertor might have been faulty for unknown amount of time. He turned on the sentry mode to keep the car awake, and did the 4 hour trip without problem.
Today he went to a supermarket and the car just died again in the parking lot after parked for one hour. Tesla was firm on charging him for the 2nd tow and suggested him to use AAA. Right now he is waiting for his insurance company to get to him and jumpstart the car. He realized that unfortunately, sentry mode turned itself off in the morning due to the low battery (60mi left). This is a developing story.
update: Insurance company has dispatched a guy and jumpstarted the Model X
Last edited: