Am I the only one, who, when attempting to navigate favorites in XM, instead of going Fav1(ch1), Fav2(ch9), Fav3 chWhatever), it goes 1,2,3,4,5, etc?
Been that way for MONTHS now. I just want it to work 1. How it did 6 months ago, and 2. Correctly.
Service says:
"
Spoke with customer to understand details of concern. Confirmed customer concern was steering wheel control not toggling favorites in order of left to right as displayed on center screen in vehicle. Confirmed latest firmware 2022.24.8 is currently installed in this vehicle. Researched service article information to confirm proper operation of XM favorites and toggling. Confirmed that the way the vehicle toggles favorites is normal at this time based on current firmware.
"The order in which Favorites are toggled is controlled by an algorithm that is based on how recent and how frequent the use."
Based on all research completed by technicians and looking into customer's previous concerns we have confirmed proper operation of the vehicle at this time with current firmware. Please note that this may change in the future, as our vehicles are subject to OTA software updates at any time that may change functional operation, however at this time there is no further correction that can be taken by the service center for this concern as hardware and firmware are operating correctly based off of visual inspection and all information available."
WOW, that's a lot of words for "F You, we know better than you, we are Tesla, don't you dare tell us how radio favorites work".
I had already drafted the binding arbitration email in the waiting area, knowing they couldn't fix it, and here they come at me with "working as designed... by a 3 year old".
All hail the mighty glory of Tesla and their mighty hubris. How dare I, someone who paid $85,000 for their THIRD (5 between wife and I) Tesla, know how to operate. *gasp* RADIO FAVORITES? Ohh mighty Elon, I am not worthy.
TWO HOURS they "worked on my car" drafting that articulate response.
Drove home, and, given my IT background, did the thing I guess I should have tried, but didn't want to.
Deleted all my favorites. Damn I wish I took a pic first. I'm sure I'll find them again.
Starting from zero.
Added 4 random stations that were not in numerical order.
Findings: IT WORKS. Well, works is a strong word. As far as I can tell, I can't reorder favorites, which my high school 1987 Chevy Celebrity Wagon could.
BUT: I can now use the buttons on the wheel to maneuver between actual favorites. Instead of pressing next 8x to get from Ch1 to Ch9.
so, thanks Tesla for teaching me self reliance. Because the only person in this world who can get anything done... is me.
Service still sucks - they knew they couldn't fix it, and built this as a wall for a nice little 'screw you'. God I wish Rivian had a bigger charging network.
I will say the actual mechanic guy - he was cool.
And I told him I wasn't mad at him, he didn't break it, but I was at the end of my rope with the run around on this thing.
Maybe there is a place for a dealer model in the new world. - At least they couldn't look me in the eye with a strait face and tell me how 'radio favorites are controlled by an algorithm'. lol.
Been that way for MONTHS now. I just want it to work 1. How it did 6 months ago, and 2. Correctly.
Service says:
"
Spoke with customer to understand details of concern. Confirmed customer concern was steering wheel control not toggling favorites in order of left to right as displayed on center screen in vehicle. Confirmed latest firmware 2022.24.8 is currently installed in this vehicle. Researched service article information to confirm proper operation of XM favorites and toggling. Confirmed that the way the vehicle toggles favorites is normal at this time based on current firmware.
"The order in which Favorites are toggled is controlled by an algorithm that is based on how recent and how frequent the use."
Based on all research completed by technicians and looking into customer's previous concerns we have confirmed proper operation of the vehicle at this time with current firmware. Please note that this may change in the future, as our vehicles are subject to OTA software updates at any time that may change functional operation, however at this time there is no further correction that can be taken by the service center for this concern as hardware and firmware are operating correctly based off of visual inspection and all information available."
WOW, that's a lot of words for "F You, we know better than you, we are Tesla, don't you dare tell us how radio favorites work".
I had already drafted the binding arbitration email in the waiting area, knowing they couldn't fix it, and here they come at me with "working as designed... by a 3 year old".
All hail the mighty glory of Tesla and their mighty hubris. How dare I, someone who paid $85,000 for their THIRD (5 between wife and I) Tesla, know how to operate. *gasp* RADIO FAVORITES? Ohh mighty Elon, I am not worthy.
TWO HOURS they "worked on my car" drafting that articulate response.
Drove home, and, given my IT background, did the thing I guess I should have tried, but didn't want to.
Deleted all my favorites. Damn I wish I took a pic first. I'm sure I'll find them again.
Starting from zero.
Added 4 random stations that were not in numerical order.
Findings: IT WORKS. Well, works is a strong word. As far as I can tell, I can't reorder favorites, which my high school 1987 Chevy Celebrity Wagon could.
BUT: I can now use the buttons on the wheel to maneuver between actual favorites. Instead of pressing next 8x to get from Ch1 to Ch9.
so, thanks Tesla for teaching me self reliance. Because the only person in this world who can get anything done... is me.
Service still sucks - they knew they couldn't fix it, and built this as a wall for a nice little 'screw you'. God I wish Rivian had a bigger charging network.
I will say the actual mechanic guy - he was cool.
And I told him I wasn't mad at him, he didn't break it, but I was at the end of my rope with the run around on this thing.
Maybe there is a place for a dealer model in the new world. - At least they couldn't look me in the eye with a strait face and tell me how 'radio favorites are controlled by an algorithm'. lol.
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