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XM Radio

Discussion in 'Model X: User Interface' started by ahm1127, Jun 18, 2018.

  1. ahm1127

    ahm1127 Member

    Joined:
    Jun 13, 2018
    Messages:
    12
    Location:
    Erie, PA
    Got a new Model X100D. I have XM and transferred over my package. I can access all the channels on my old car and on my phone, but the Tesla won't tune past channel 87. Anyone have any suggestions or face similar problems?
     
  2. bob_p

    bob_p Active Member

    Joined:
    Apr 5, 2012
    Messages:
    2,306
    Sounds like you haven't completely activated.

    Suggest you place your car outside where it is getting XM signal - leave the XM radio running - and have them re-send the activation signal - and keep the radio running on XM for 15 to 30 minutes - and see if that clears it up.

    We should be picking our X up late tomorrow or early Thursday - and will be going through the same process of setting up the XM radio and will post if we have any problems.
     
  3. GOPJEW

    GOPJEW Member

    Joined:
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    Location:
    Potomac, MD
    Congrats - I come to Erie often as my wife is from there - my X did AWESOME during the Xmas snow storm last year (other than WH/Mile)!

    I had no problem with my XM transfer other than I don't like the way it manages via the interface (into folders). I agree with @bob_p and suggest you call XM to verify your subscription and have them resend the activation (trying to force resend from my computer did not work - they needed to do it).

    I look forward to seeing yours when I am up in August!
     
  4. spievak

    spievak New Member

    Joined:
    Jun 21, 2018
    Messages:
    2
    Location:
    Santa Barbara, CA
    Same problem here. New model X and XM won't go past channel 87. You get it to work yet?
     
  5. bob_p

    bob_p Active Member

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    We were able to activate our XM radio on the drive home from the Service Center, though it did take most of the one hour drive to get things worked out with SIriusXM and for the stations to start showing up in our car.

    Part of our problem was that SiriusXM showed our car was still a "dealer" vehicle - which prevented us from using the online interface to activate the radio. I had to call them directly, provide them the car information, and they had to work on their end to move our car from "dealer" to "consumer" status. Once that was done, after a few minutes, our XM started working and it took a while longer during the drive before we started seeing status show up on the STATION list.

    If you aren't getting channels above 87 - seems like you may have a problem with the subscription being loaded into your car - and you should contact XM and have them re-initialize your XM radio and see if that works.
     
  6. spievak

    spievak New Member

    Joined:
    Jun 21, 2018
    Messages:
    2
    Location:
    Santa Barbara, CA
    Ok. I have an answer to the 87-channel problem with Sirius XM in the Model X. Here's the deal. It is a software problem, but neither Tesla nor Sirius XM will take credit for it. The bottom line is that the problem appears to be just with the Model X. In order to go past channel 87, you have to upgrade to the All Access service level for Sirius XM. It is a higher-priced package, of course. So that's the scoop with the 87-channel mystery. Hopefully, they will fix it in the future.
     
  7. bob_p

    bob_p Active Member

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    That's why didn't see that issue - we have the All Access service on our 2017 S 100D and our new X 100D...

    The issue we had with XM activation on our new X 100D was different. Our X was dropped off by the transport company late Thursday morning. The Service Center quickly prepared it for delivery, and we picked it up a few hours later.

    On the drive back from the Service Center after delivery, we tried to activate XM. We couldn't do it online - and were told to call XM's phone support team for assistance. It turned out that our X was still listed in their database as a "dealer vehicle" - which means a consumer is not able to activate the radio - until XM is notified (by Tesla) that the vehicle has been sold. Perhaps because we picked our X up so quickly, this hadn't been done. So we had to wait on the phone with XM for extra time while they updated the database on their end - so we (consumer) could activate that specific radio.
     
  8. ahm1127

    ahm1127 Member

    Joined:
    Jun 13, 2018
    Messages:
    12
    Location:
    Erie, PA
    Well that’s obnoxious. Maybe with this new update it will work. Out of town now. I’ll give it a go after I can get home and download he new update. Thanks all for the info!!
     

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