So would you guys just be ok with this and not consider it a bait and switch?
It was invoiced as 3M for Front Bumper and Rear Bumper after it was done, but then I asked and they said "it is x-pel, i just haven't updated my files". I then asked for the invoice to be resent with xpel on it just in case I need warranty claims down the road, and then they reversed and said it was 3M on the rear and sent an invoice with 3m for Rear Bumper and xpel for Front Bumper. Dont mean to make a big deal where it is not, but this didn't instill much confidence that I am getting what I'm paying for if you know what I mean.
Hi Michael, it was a simple invoicing typo. I corrected it.
I finally had the chance to go over the 50 some emails we exchanged, and I didn't find anywhere you asking me about the type of material, or asking for specific material. You asked about package price, you asked about window tint, wax, wheels treatment, parking sensors installation.
here is my very first email to you after contacting us online on July 26th.
"Hi Michael,
Attached is a diagram with the most popular film segments for your specific model. You have the option of choosing any individual segments per your needs. Additional pieces can be designed per your request. The films we use are the newest versions of the 3M Scotchgard and X-Pel Ultimate. It is custom designed and applied. The average time required for the application process is one to two days.
All of the prices on the diagram include full preparation of the car, material (including waxing of the film), and application. To reserve an appointment date, a 10% deposit is required for us to order the required film ahead of time and inspect it for defects.
Opticoat is a great product to apply on vehicles that the owners will not worry about swirl marks. Being that once applied the only way to remove opticoat is by compounding the vehicle. It still gets swirls marks as regular paint. it sounds like you will be taking good care of your car, so with a regular paint sealant wax you will be just fine.
Opticoat application process is $750
Sealant Wax application is $200
As a Tesla forum member you will receive 10% discount on services.
I am already booking the week of August 19th, if you decide to reserve an appointment, please let me know sooner rather than later.
With kind regards,
Eddie"
I believe, I've been very accommodating as far as all our services and made the process of drooping off and picking up your vehicle easier than any dealer ever will.
I explained to you that in most cases it does not matter what the warranty is on the materials, I stand behind every inch of PPF ever applied by us, and I strive to create relationships that last for many years to come with my customers.
If in any way you still feel as you were lied to, please let me know, and we will find a way to make it up to you.
And again, Detailing Dynamics does not Bait & Switch. We will flat out tell you what we are doing with your vehicle and what materials are used.
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@PRFCNST
Welcome to the forum, and thanks for sharing your thoughts.
Thanks Brian, I will do my best to be a good boy