Was reading the thread below about the 12V battery. Felt I had to share a somewhat similar story. Back story, I've worked on cars, electronics, machines and software all my life. 2016 P90DL purchased Aug 2019 from Westmont (terrible delivery) Also for the point of this story, I purchased and installed a set of TSportline 20" TSS with Continental DWS's about 2 months ago.
For the last couple of weeks the car has been making a rattle sound when going over decent bumps at low speed. Picture a driveway curb. I always take these slow and naturally with the 21's very slow. Concerned about the stories of the failing control arms I made an appointment for last week. Take it in and also ask them to check the alignment and run battery and drive diagnostics considering the huge swings I've been seeing in usage. Long story short, NOTHING was done except the alignment. Went and picked up the car, had meetings on the way home so did not pay much attention. Next day I'm out driving and notice car is pulling to the left and the steering wheel is just slightly canted left as well. Waited another day till I could drive during sunlight, same thing. Scheduled an appointment for this week.Take the car in first thing, and didn't hear anything all after afternoon. Finally messaged them as to progress and then get the invoice email. Verbatim from the invoice
"Performed alignment check and verified proper adjustment. Note customer has aftermarket wheels and tires with incorrect sizes for both."
I messaged them back specifically saying I was not going to agree to the service invoice until they removed that comment. A, it's complete BS, B it has nothing to do with the alignment.
Verbatim from the service text message
""He just did a printout to show you that everything is within specifications and in the green. The reason he noted the aftermarket wheels and tires is because that can cause the vehicle to pull because it is not the correct size for that vehicle. When there is aftermarket parts on the vehicle we have to document it, it is a Tesla policy. Tesla is extremely strict on any of our vehicles having aftermarket components so we have to document that your wheels and tires are aftermarket because you brought it in for an alignment concern."
So long story short, wheels and tires evidently must be purchased from Tesla otherwise your alignment will be off. I'm also guessing this will be used against me in the future. On a personal note, I knew better and should have put the stocks back on, but it was snowing both times I went in. Regarding the suspension noise, they claim they inspected and found no issue. Yet I'm still hearing it.
For the last couple of weeks the car has been making a rattle sound when going over decent bumps at low speed. Picture a driveway curb. I always take these slow and naturally with the 21's very slow. Concerned about the stories of the failing control arms I made an appointment for last week. Take it in and also ask them to check the alignment and run battery and drive diagnostics considering the huge swings I've been seeing in usage. Long story short, NOTHING was done except the alignment. Went and picked up the car, had meetings on the way home so did not pay much attention. Next day I'm out driving and notice car is pulling to the left and the steering wheel is just slightly canted left as well. Waited another day till I could drive during sunlight, same thing. Scheduled an appointment for this week.Take the car in first thing, and didn't hear anything all after afternoon. Finally messaged them as to progress and then get the invoice email. Verbatim from the invoice
"Performed alignment check and verified proper adjustment. Note customer has aftermarket wheels and tires with incorrect sizes for both."
I messaged them back specifically saying I was not going to agree to the service invoice until they removed that comment. A, it's complete BS, B it has nothing to do with the alignment.
Verbatim from the service text message
""He just did a printout to show you that everything is within specifications and in the green. The reason he noted the aftermarket wheels and tires is because that can cause the vehicle to pull because it is not the correct size for that vehicle. When there is aftermarket parts on the vehicle we have to document it, it is a Tesla policy. Tesla is extremely strict on any of our vehicles having aftermarket components so we have to document that your wheels and tires are aftermarket because you brought it in for an alignment concern."
So long story short, wheels and tires evidently must be purchased from Tesla otherwise your alignment will be off. I'm also guessing this will be used against me in the future. On a personal note, I knew better and should have put the stocks back on, but it was snowing both times I went in. Regarding the suspension noise, they claim they inspected and found no issue. Yet I'm still hearing it.