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Yellow border on screen... again...

Davetp

Member
Oct 31, 2018
24
40
Brooklyn, NY
Just noticed this on my 2018 MX. I made an appointment at the service center via the app. Got a text from TESLA telling me they are aware of the problem and working on a fix. I asked when it would be available and he replied he didn’t have a date. They then cancelled my appointment.

So I then made anouther one at the service Center via the app. I got anouther text message saying pretty much the same thing, I replied that the fix is to replace the screen, and that Cancelling the SC appointment is just unnaceptable. This time the apointment wasn’t cancelled.
 

fmonera

Member
May 31, 2018
65
144
Madrid
I just came from the SC to make a revision. One of the things is the yellow borders (Model X June 2018). They just told me that previous fix didn't work because they were indeed the same screens and some customers had the same problem reproduced after changing the screen.

They told me that this summer we should have a permanent fix and that they will change it without cost.
 

ARMARM

Member
Jan 25, 2018
329
338
Outer SW Sydney, NSW Australia
So I then made anouther one at the service Center via the app. I got anouther text message saying pretty much the same thing, I replied that the fix is to replace the screen, and that Cancelling the SC appointment is just unnaceptable. This time the apointment wasn’t cancelled.

You understand that, if you're so insistent that they replace it now, you're going to have the same issue in the future, and that they're currently working on a screen that shouldn't have this problem. I don't get why wouldn't you just wait like the rest of us? It doesn't affect usability, it's purely aesthetic.
 
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Hilbe

Member
Mar 4, 2019
300
229
Fishers, IN
Part of me thinks this is a multi-million dollar fix that has to happen ($$$$ screens * 1000s of cars impacted) and they’re delaying the cost to do this activity.
 

Davetp

Member
Oct 31, 2018
24
40
Brooklyn, NY
You understand that, if you're so insistent that they replace it now, you're going to have the same issue in the future, and that they're currently working on a screen that shouldn't have this problem. I don't get why wouldn't you just wait like the rest of us? It doesn't affect usability, it's purely aesthetic.


So TESLA called me on the phone and said there will be a replacement part ready at the end of next month. Was much better to hear from a real person and not just a random text. In any case, I am fine with that.

I suppose the initial—somewhat gruff—text/appointment cancellation just rubbed me the wrong way.
 
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Nrazar

Member
Jun 23, 2018
150
65
Denver
So TESLA called me on the phone and said there will be a replacement part ready at the end of next month. Was much better to hear from a real person and not just a random text. In any case, I am fine with that.

I suppose the initial—somewhat gruff—text/appointment cancellation just rubbed me the wrong way.

We will see if he is telling the truth.
 
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ValleyGeek

Member
Jan 1, 2018
102
191
North Bend, WA
I happened across this thread months ago and kept it in the back of my mind. Over the past two weeks it was like a switch was flipped and my late 2017 X started showing it very noticeable. I haven't contacted my SC about it but based on the experiences here I can hold off until they have a fix ready. It's not the most sightly issue but it's all part of the adventure of owning a Tesla to me. Plus, if there is any chance to get a faster MCU by waiting, I'm all for it. I see the way they respond in Model 3's and I would love to have a similar experience in mine.
 

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Nrazar

Member
Jun 23, 2018
150
65
Denver
I happened across this thread months ago and kept it in the back of my mind. Over the past two weeks it was like a switch was flipped and my late 2017 X started showing it very noticeable. I haven't contacted my SC about it but based on the experiences here I can hold off until they have a fix ready. It's not the most sightly issue but it's all part of the adventure of owning a Tesla to me. Plus, if there is any chance to get a faster MCU by waiting, I'm all for it. I see the way they respond in Model 3's and I would love to have a similar experience in mine.

I agree. Why can’t I upgrade the damn thing yet? Elon promised that too, but that never came to fruition.
 

BestRadar

Member
Nov 14, 2013
698
559
NJ
I happened across this thread months ago and kept it in the back of my mind. Over the past two weeks it was like a switch was flipped and my late 2017 X started showing it very noticeable. I haven't contacted my SC about it but based on the experiences here I can hold off until they have a fix ready. It's not the most sightly issue but it's all part of the adventure of owning a Tesla to me. Plus, if there is any chance to get a faster MCU by waiting, I'm all for it. I see the way they respond in Model 3's and I would love to have a similar experience in mine.

Looks like mine
 

NigelM

Recovering Member
Apr 3, 2011
13,386
556
Northern Virginia
I haven't contacted my SC about it but based on the experiences here I can hold off until they have a fix ready.

I was informed that Tesla (at least my local Service Center) had a list and was keeping count. It would undoubtedly help Tesla to know how many cars need the unit replaced so I'd encourage you to at least make your SC aware.
 
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ValleyGeek

Member
Jan 1, 2018
102
191
North Bend, WA
I was informed that Tesla (at least my local Service Center) had a list and was keeping count. It would undoubtedly help Tesla to know how many cars need the unit replaced so I'd encourage you to at least make your SC aware.

That's a good idea, I just sent the below message to my local service center and will report back if I hear any news from them.

I was advised to send a quick note that my 2017 Model X ([VIN redacted]) is experiencing the issue where a yellow border had appeared around the perimeter of main screen. My understanding is that a fix is in the works and not available at this time but it's worth reporting for tracking and to potentially get on a waiting/contact list.

At this time it doesn't significantly impact any use of the vehicle so I have no immediate need for correction. Please don't hesitate to let me know if there is any additional information I can provide or if there is another way I should report this.
 

ValleyGeek

Member
Jan 1, 2018
102
191
North Bend, WA
I received a reply back from my service center today, much quicker than I had expected with how busy they generally are. There isn't any news in it but it confirms that it's not a bad idea to send a note directly to your service center.
Thank you, Brandon! I’ve got this noted.
Maddy | Service Manager

I also see that over on the Model S boards there is a thread noting that New screens now available
 

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