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Yellow line around 17" screen

Discussion in 'Model X: User Interface' started by John Chow, Jan 5, 2020.

  1. John Chow

    John Chow Member

    Joined:
    Oct 18, 2015
    Messages:
    44
    Location:
    Irvine, CA
    Notice this line after the last update. Is this normal or is something wrong with my screen? 20200105_111237.jpg
     
  2. Tam

    Tam Well-Known Member

    Joined:
    Nov 25, 2012
    Messages:
    7,192
    Location:
    Visalia, CA
    It's been discussed:

    Yellow screen? Force Tesla to Replace it!

    Tesla is aware of this issue and it expects the screen yellowing as it blames on drivers using the screen in 1) Temperature, 2) Humidity, and 3) Oxygen.
     
  3. John Chow

    John Chow Member

    Joined:
    Oct 18, 2015
    Messages:
    44
    Location:
    Irvine, CA
  4. ShawnA

    ShawnA Member

    Joined:
    Nov 13, 2017
    Messages:
    546
    Location:
    Edwardsburg, MI
    Hi John,

    To save you much time, energy, and goodwill reading the long threads -
    Tesla has created an ultraviolet machine that removes the yellow ring.
    It is a goodwill fix and can be accomplished in a few hours.
    You must schedule it with your Service Center

    I had my 2018 X treated this way 4 weeks ago and it looks great!!!

    Shawn
     
    • Informative x 1
  5. Corsair

    Corsair Member

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    Location:
    South Surrey, BC , Canada
    Out of curiosity, which month and year is your X ?
     
  6. Darmie

    Darmie Supporting Member

    Joined:
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    Location:
    Clear Lake TX. (Currently in Lake Charles LA)
    Same issue with a 2018 November model X.
     
  7. OCdave

    OCdave Member

    Joined:
    Mar 14, 2018
    Messages:
    26
    Location:
    Orange County, CA
    Just had my wife's 2018 model x done today. Is there an idea on how long this fix lasts? Will we need to end up replacing the screen at some point? it also looks like her dash display is starting to have the same issue.
     
  8. arcus

    arcus Active Member

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    Location:
    Denton, TX
    I'll let you know when summer comes. Mine was treated couple of months ago. Previously, when my screen has been replaced under warranty, I haven't noticed any degradation until the weather warmed up.
     
  9. DCGOO

    DCGOO Active Member

    Joined:
    Nov 24, 2015
    Messages:
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    Location:
    Indianapolis, IN
    Yes the dash display has the same problem, similar to the big screen except not as obvious, since that screen generally is not lit to the edge. But like the big screen problem, there is no tool to fix it yet.
     
  10. Scrumper

    Scrumper Member

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    Jul 26, 2018
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    Location:
    Nashville
    The ultraviolet fix didnt work for me!
     
    • Helpful x 1
  11. Shateam

    Shateam Member

    Joined:
    Apr 13, 2016
    Messages:
    479
    Location:
    NJ
    So what’s your next move? Is Tesla replacing the screen under warranty?
     
  12. Scrumper

    Scrumper Member

    Joined:
    Jul 26, 2018
    Messages:
    33
    Location:
    Nashville
    I took it back and they did it again, 99% gone...happy now!
     
    • Like x 1

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