Make sure to print out and sign the agreement form. The clock doesn't start ticking till you do that, then email it back.No surprise, notified today by the NCDS they found in my favor. The clock is now ticking.
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Make sure to print out and sign the agreement form. The clock doesn't start ticking till you do that, then email it back.No surprise, notified today by the NCDS they found in my favor. The clock is now ticking.
No surprise, notified today by the NCDS they found in my favor. The clock is now ticking.
I've reached out to multiple firms. My guess is that the firms are mostly not interested because of the binding arbitration clause in the mvpa. I would gladly participate as another plaintiff if anyone can find a firm willing to take the case on. I have plenty of evidence to provide, beyond even what is posted.Anyone familiar with how class action lawsuits work and why this issue does not have one thus far?
Anyone familiar with how class action lawsuits work and why this issue does not have one thus far?
They mainly move money to the lawyers. In this case it seems like it would be waste since Tesla will already do the right thing with just a little effort in going to arbitration.
That shouldn't be necessary and hopefully Tesla will start doing it without arbitration.
We recently scheduled an appointment with mobile service to have our yellow touchscreen replaced. We've waited nearly a year, all the while being told that "a fix is coming" and that we "need to be patient." Very frustrating. Tesla texted today saying the tooling for the fix wasn't available yet. They cancelled the appointment. I ended up on the phone w/someone from mobile service and these are the "answers" they provided to my questions:
When is tooling available?
Don't know.
What causes the displays to yellow?
Don't know, maybe combination of heat + sunlight.
Are new S/X still being built with defective displays?
Don't know.
Can you replace our display?
Yes, but you have to pay and we can't guarantee the new display won't have the same problem.
Does the UV fix work 100% of the time?
Don't know.
Is the UV fix considered a warranty repair or goodwill?
Goodwill.
So that's where we're at now. Normally I'd proceed with arbitration but if they're just going to put another defective display in that's not going to get us anywhere. It was incredibly frustrating how little information the guy provided, but even more frustrating was his attitude. No apology, no sense that he was truly concerned about what was happening. Just a sense that I was bothering him and that he was being gracious even being willing to talk with me and offer an unverified fix at an undetermined future date.
Seems that it ought to be the other way around. They should have to prove that you operated the car in a non normal environment and over exposed the display to unforeseen or unnatural conditions.and that I didn’t disprove that the display was damaged by sun light.
I lost my arbitration case. The arbiter said the warranty specifically calls out sunlight damage as not covered, and that I didn’t disprove that the display was damaged by sun light.
Wow! Elon is a genius in making money (by getting people into buying a product and then weaseling out of paying to fix it if it breaks under warranty) . If you car has ever been exposed to the sun, ANYTHING that breaks could be called sun damage. A wheel fell off - sun damage, sun did shine on the wheels. Brakes don't work - your rim's don't completely cover the calipers and rotors, sun damage. Your battery is dead, well, you can't prove you didn't park over a puddle and sun rays reflected off the water surface and shined on the battery, etc, etc.I lost my arbitration case. The arbiter said the warranty specifically calls out sunlight damage as not covered, and that I didn’t disprove that the display was damaged by sun light.
I guess this is what Tesla is banking on. That there will be some winners and some losers. I’m either a terrible debater, or drew the unlucky arbiter card. Best of luck to everyone else.
I don’t understand, was there wording in the warranty, at the time you bought the car, that sunlight could damage the screen?I lost my arbitration case. The arbiter said the warranty specifically calls out sunlight damage as not covered, and that I didn’t disprove that the display was damaged by sun light.
I guess this is what Tesla is banking on. That there will be some winners and some losers. I’m either a terrible debater, or drew the unlucky arbiter card. Best of luck to everyone else.
Did you do docs only?I lost my arbitration case. The arbiter said the warranty specifically calls out sunlight damage as not covered, and that I didn’t disprove that the display was damaged by sun light.
I guess this is what Tesla is banking on. That there will be some winners and some losers. I’m either a terrible debater, or drew the unlucky arbiter card. Best of luck to everyone else.
I lost my arbitration case. The arbiter said the warranty specifically calls out sunlight damage as not covered, and that I didn’t disprove that the display was damaged by sun light.
In my decision, the arbitrator said of the decision in my favor "...I have reached this decision because the Customer has proven the existence of a nonconformity.". That's basically it.
Of course one could argue are they 'really' new screens or refurbs.I would think the fact that some people have reported new screens have come out of the box, having never been installed in a car, with the yellow border disproves that sunlight is the cause.
Ironically, the denial decision I received started with the same sentence. “Customer proved there is a non-conformity”. But the arbiter went many steps further and concluded that the non-conformity wasn’t covered under the warranty. So it seems non-conformity is defined just as “something isn’t ideal”.