I would ask for a written guarantee with money assurance attached before I drop the arbitration, say $1000 per day for any day after 30 days that the screen is not fixed. Also $1,000 per day I don't get a Tesla loaner while the car is in the shop, in case they would just want to keep my car forever. If they really will fix it in 30 days and provide me with a Tesla loaner to drive while in the shop, it will cost them nothing. But if they lied, I have a contract to sue them for large enough money to hire a lawyer.I received this email from Ryan today. Seems reasonable to negotiate terms around accepting the repair option prior to agreeing to end Arbitration ( which my case was accepted for ), such as ensuring work is performed under warranty and that failure to completely and permanently eliminate the screen discoloration shall result in the screen being replaced with a new screen. If the screen repair works and the discoloration is eliminated, I'm happy to accept that as a good outcome. If it doesn't work, then, I've done my part to fairly resolve this and now it is on Tesla to do their part, or have the Arbitration process continue.
We received your arbitration request through NCDS regarding the yellowing you observe around the touchscreen in your vehicle. As you may know, we’ve recently (in the last month) dispatched a repair for this concern and we would like to coordinate that repair without requiring further involvement of the arbitrators. I would happily take lead in coordinating this repair for your vehicle and we can certainly get it completed in the next 30 days, which is what the arbitrator would most likely order even if we went through with that. A number of customers who have also filed for arbitration on this same issue have allowed the repair and been pleased, and for those who refused the repair and insisted on a hearing, some have been denied and some have prevailed, but those who prevailed were awarded a repair – which is what I’m offering now. So, I’m trying to shortcut the process for you and me and save us the time and save Tesla the expense of the arbitration. Would you please cancel the arbitration and permit me to have our service team work out an appointment for you to get this repair done?
If that’s ok with you, kindly let NCDS know and I’ll coordinate with your service manager to get it done.
Distrustful of Tesla you say I am? Well, I've been a customer for a while.