Getting there. Give it another month...
$150K car... I can't believe it.
I have to spend all this time to prove that they have a shitty product (s) and if I'm lucky, they will replace it with the same one, which will go bad in another couple of months?!
At least be honest with me and say: "Dear xxxx, we're aware of the issues with MCU and IC screens and will be in touch once the replacement is available..."
I was always telling the people working with me, be honest with the customer, they will take the bad news just fine, as long as you're honest. Don't BS...
At this point I'm seriously considering moving back to ICE, but even can't trade in the car with that...
"Thank you for the response and the pictures. Currently we are not replacing these screens under warranty. We understand this is not something that you care to see at the bottom of the screen and are looking into other possible fixes through software updates. If you would like to replace the screen, you can absolutely do so, but it would not be covered under the warranty and you would be billed for the repair. I recommend following our blog for updates on this issue and to watch for any announcements related to resolving the yellow around the border."
Utterly unbelievable customer service.
Someone is out of their mind to write something as insane as this?
"Currently we are not replacing these screens under warranty."
YES, Elon, YOU WILL BE REPLACING ALL OF THESE SCREENS UNDER WARRANTY so please add the following:
" . . . but we will be replacing them, hopefully by the EOY or Q1 2020, as we work with new suppliers to fully validate the robustness of the replacement screens.
We fully understand that this is a poor outcome and an embarrassment to our customers. This is not what Tesla customers should endure or expect.
To make up for this shortfall in our product quality we will extend the warranty on both screens on the Model S and X to 8-years, unlimited mileage, and we will also provide all owners with a No-Cost Annual Service for use on your schedule, but NLT 2022.
Thank you for your patience while we work through this supplier issue."