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Yellow screen? Force Tesla to Replace it!
- Thread starter testhrowaway
- Start date
whitex
Well-Known Member
Well, I like to keep my car in shape at any time, if I feel like buying a car on a whim, like I did my very first Tesla by the way, while waiting for my wife at the mall, took a test drive and bought it. Had my Lexus at the time be not in shape to be traded-in, would have never bought a Tesla.
Additionally, it seems not every screen yellows. Even if 50% of them go yellow, swapping out 3 times gives me 88% of change getting one which will work, while Tesla's fix is not ready, nor tested, so even if it comes next year it might not be a long term solution either. So, the pragmatic course of action for best results, keep swapping screens until you get one which works. The sooner you start swapping, the more screens you get before your warranty expires. Yes, I know it costs Tesla money, but that is the gamble they take when shipping untested designs and parts. Elon likes to claim credit for how his agile development "ship it now, fix it later" revolutionized the car industry, he should own the failures too.
So there, I just gave you a pragmatic reason why people would want to swap to a new screen which might yellow - it's to increase the chances to get one which doesn't yellow. Elon likes logic and numbers, he should understand.
Well, my definition of pragmatic is different from yours... I called them and created the email trail, was a assured in writing that the problem will be addressed, once the permanent fix is available. That's about what I will be doing for now, granted my car is only 4 months into warranty and I can wait for the solution, unless functionality of the screen will be affected. I have a busy schedule and better things to do on my spare time...
1. I'm not sure why you are bringing up me caring. Would I be annoyed with a yellowing screen? Yes, would I be annoyed with the communication/ messaging issues I am hearing about? Yes. Does swapping a part with another part that will have the same issue make sense to me instead of waiting for a better fix? No. Tesla has said in arbitration that it is a warranty problem and will be repaired under warranty.
2. Yes, the screen yellows. The poster I replied to already had the screen replaced (under warranty). It also yellowed. Until Tesla has a screen that does not yellow, it is somewhat futile to keep swapping them (other that the issue of a 3rd party sale or trade in, in which case hiding the yellowing issue may have its own ramifications).
3. If Tesla wants to provide a permanent fix, is working on a permanent fix, and will apply the fix once it exists, are they not complying with the law? What long term benefit is there from force them to replace a part with a part that is known will also yellow? Again, from the first post in this thread, Tesla has said it will be covered by warranty.
I get that people are frustrated with Tesla's communication/ messaging on this issue, but that does not mean forcing an ineffective replacement that will need to be redone is a good approach.
I think I understand where you are coming from. I’d say there is a continuum for tolerance of issues with Tesla product. You are on the very tolerant side, and I would guess it’s because you have had few issues and are a new owner, and while reading about others’ issues you still see how much the overall benefit outweighs the cost. Give it a few years. Or read @whitex posts to see where he has come from, and I think you will evolve your understanding. I am in the middle of the continuum btw. I see both sides.
Uncle Paul
Well-Known Member
If this is the biggest problem that Tesla has with it's cars, then perhaps they are in pretty good shape.
Compared to other manufacturers they have put together a pretty solid automotive offering.
Compare the yellowed screen to some others.
Takata airbags. Takata is replacing the faulty bags with new ones, also with the same deffects. They are also installing them into new cars, with the knowledge that those also will need to be replaced.
Ford had well known issues with the gas tank placement in their pinto.
GM had "Unsafe at any speed" handling issues with their Corvair. Also had fan belts that would break and overheat their engines.
Many Asian (Honda) designed interference valve trains that would ruin their motors if the timing belt broke.
VW designed an unsafe rear swing axle on their Beetles. Wheels tended to tuck under at an angle causing lots of roll overs and unsafe handling.
Safety glass windows that used to delaminate.
The Fuel Tank on Grand CHerokee were vulnerable to rear collisions.
Consumer Reports often reveals fatal design flaws with cars they test.
Lots of cars fail the Moose Test. Mostly high center of gravity SUVs that become unstable when swerving.
Poor quality sounding stereo systems from BMW and Mercedes Brenz.
Defective tires from Firestone.
Launch rockets and space shuttles that would blow up, taking astronauts into orbit
Others can remember even more product issues from the past.
Perhaps having a yellow tinge to a band of adhesive around a display panel is not as dramatic as some would make it out to be.
Understanding that Tesla is currently validating a corrective fix, that can be done without physically dismanteling the dashboard should be greeted with happiness instead of distain.
Instead of attacking with a hoard of lawyers, perhaps some patience will be well received.
Compared to other manufacturers they have put together a pretty solid automotive offering.
Compare the yellowed screen to some others.
Takata airbags. Takata is replacing the faulty bags with new ones, also with the same deffects. They are also installing them into new cars, with the knowledge that those also will need to be replaced.
Ford had well known issues with the gas tank placement in their pinto.
GM had "Unsafe at any speed" handling issues with their Corvair. Also had fan belts that would break and overheat their engines.
Many Asian (Honda) designed interference valve trains that would ruin their motors if the timing belt broke.
VW designed an unsafe rear swing axle on their Beetles. Wheels tended to tuck under at an angle causing lots of roll overs and unsafe handling.
Safety glass windows that used to delaminate.
The Fuel Tank on Grand CHerokee were vulnerable to rear collisions.
Consumer Reports often reveals fatal design flaws with cars they test.
Lots of cars fail the Moose Test. Mostly high center of gravity SUVs that become unstable when swerving.
Poor quality sounding stereo systems from BMW and Mercedes Brenz.
Defective tires from Firestone.
Launch rockets and space shuttles that would blow up, taking astronauts into orbit
Others can remember even more product issues from the past.
Perhaps having a yellow tinge to a band of adhesive around a display panel is not as dramatic as some would make it out to be.
Understanding that Tesla is currently validating a corrective fix, that can be done without physically dismanteling the dashboard should be greeted with happiness instead of distain.
Instead of attacking with a hoard of lawyers, perhaps some patience will be well received.
St Charles
Tesla, not TSLA!
In case you forgot, we did wait. We were then told that no fix or replacement would be coming under warranty. Instead there would be a $1300.00 fee to replace 'a cosmetic anomaly'. So yeah, Tesla forced this option on their customers. Just about everyone here who has initiated arbitration was perfectly content to wait for a solution until they were informed that any solution would cost them out-of-pocket.
There are multiple threads on this topic where a very similar version of the above played out. I would love to see a counter example where someone immediately went to arbitration before discussing potential options with Tesla first.
If Tesla really was deserving of the pedestal you are putting them on, why do you need to resort to comparing this failure to other car companies? There was a time when they perhaps deserved this praise; that time seems to have passed.
Once Tesla made it clear that they would not handle screen repair or replacement under warranty, arbitration became a viable option; not before. Their communication on this matter became quite clear a few months ago. If you have any, feel free to provide counter examples as I would love to see them.
From the linked arbitration agreement in the first post:
From previous post which I was replying to:
Please reread my post in context of what I was addressing: Yellow screen? Force Tesla to Replace it!
It is responding to that post regarding using arb to get a 3rd screen and claiming Tesla's request to delay is to avoid the issue, not due to the replacements not being a permanent fix.
St Charles
Tesla, not TSLA!
@mongo I love that you are quoting a deliberate deceptive tactic from a Tesla lawyer. I love it even more that you deliberately left out the remainder of his post that CLEARLY outlines that the attempt was in bad faith. Here, i'll post the entire quote:
Why didn't you quote the entire post? If you somehow think that what @wildag experienced was a legitimate attempt at resolution, I have a bridge to sell you.
Why didn't you quote the entire post? If you somehow think that what @wildag experienced was a legitimate attempt at resolution, I have a bridge to sell you.
I was specifically addressing your statement:
and responded to your request:
and I linked to the post so that people could read the entire thing.
How is what the lawyer told wildag "No matter if you win or lose, Tesla will perform a repair - the outcome is going to be the same" any different from what was stated in the arbitration document? "The Manufacturer's position is that the vehicle is under warranty and the problem will be addressed under warranty when a solution is available"
How is it deceptive? If you don't believe anything they say, then further discussion is not possible.
Again, I am not defending Tesla's communication, I'm saying forcing a part to be replaced with a part that will have the same issue (just like the screen that was already replaced in that car) does not seem useful, other than in the short term aesthetics department.
St Charles
Tesla, not TSLA!
jrwaters1
Member
I have change from Documents to a personnel appearance. It probably will not make a difference but I would like a commitment for a screen replacement that will hold up. I think Tesla needs to produce every car they can and something like this may not be a priority. We need to make it one,.
Per the other Yellow thread, a 2nd yellow screen has been fixed by the UV treatment. there was a before and after photo.
Actually I am not a tolerant side, but rather on the side of pragmatism,- no point to waste my time and energy, I created the paper trail that all I can do for now, since no fix is available...
I do apply to Tesla same standards, as I did to Lexus, MB or Audi. Have little patience and zero tolerance to BS. All these appeals to Elon, are naive at best... I am surprised- looks like the company is one man show, where everything starts and ends with Elon, who, regardless of his genius, can not cover it all.
In addition, unlike a lot of members here, I bought this car for it dynamics, not for ACC, AAP, FSD etc... I love driving myself... In fact I use electronic nannies very rarely if ever... They make me nervous, as their "driving style" is so different from humans, too abrupt and mechanical. I usually keep my cars around three years, by that time Audi E-Tron GT should be available, time will show...
Well not really.. they also have the abnormal range decrease issue on some 85s, which is not a cosmetic issue like this one, and is much costly if they every agree to fix it
I think you are misunderstanding me. I am not arguing for/ against arbitration for the implementation of a real solution.
Yes, if they go to arbitration they will get a new screen in 30 days. However, until Tesla resolves the root issue, replacing is not a fix.
Thus, until there is a permanent solution, screen swapping seems a waste. That is all I was trying to say.
