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Yellow screen? Force Tesla to Replace it!
- Thread starter testhrowaway
- Start date
MinionBlob
Member
After 6 months of back and forth about my 2017 MX yellow screen MCU, I finally got the same BS response from a UTAH-based Tesla Rep. I won’t post it here since this isn’t about a single individual. I have both the MX and a M3 Dual Motor LR version so I’m juggling two Tesla payments.
I had also paid for extended Warranty and Maintenance packages--I know, I know---for the MX. My request for a prorated refund on my MX Maintenance Plan had gone unanswered. I live in Northern Virginia--DC Metro Area--and the the single service center in McLean/Tyson’s Corner had been simply swamped. Takes about a month to get a service appt and don’t even get me started on the Uber credits...in the DC area Uber Credits are non-starters where the avg commute is 3-4 hrs a day (both ways). So that means we’ll be paying for Enterprise rental cars as well instead of loaners for warranty service.
My intention is to go on arbitration about the yellow MCU. I had asked them if their HDTV would start displaying the same “cosmetic" symptoms under warranty what would their own answer be if the manufacturer refused warranty service with the same lame excuse?
“Wear and tear cosmetics -> not a defect -> but you can buy the new part which is free from having the non-defect “condition.”
I’m sincerely concerned about the long-term viability of Tesla. I hope Musk or whoever runs this side of the business realizes they cannot get away with crappy customer service, no matter how awesome their tech is. At the end of the day, it’s about a relationship. An existing customer costs 10% to retain to what it cost to get new ones. Tesla saved a bunch of money by word-of-mouth “advertisement” but the same thing can also work against them.
Time will tell. I hope they can right the ship in time.
I had also paid for extended Warranty and Maintenance packages--I know, I know---for the MX. My request for a prorated refund on my MX Maintenance Plan had gone unanswered. I live in Northern Virginia--DC Metro Area--and the the single service center in McLean/Tyson’s Corner had been simply swamped. Takes about a month to get a service appt and don’t even get me started on the Uber credits...in the DC area Uber Credits are non-starters where the avg commute is 3-4 hrs a day (both ways). So that means we’ll be paying for Enterprise rental cars as well instead of loaners for warranty service.
My intention is to go on arbitration about the yellow MCU. I had asked them if their HDTV would start displaying the same “cosmetic" symptoms under warranty what would their own answer be if the manufacturer refused warranty service with the same lame excuse?
“Wear and tear cosmetics -> not a defect -> but you can buy the new part which is free from having the non-defect “condition.”
I’m sincerely concerned about the long-term viability of Tesla. I hope Musk or whoever runs this side of the business realizes they cannot get away with crappy customer service, no matter how awesome their tech is. At the end of the day, it’s about a relationship. An existing customer costs 10% to retain to what it cost to get new ones. Tesla saved a bunch of money by word-of-mouth “advertisement” but the same thing can also work against them.
Time will tell. I hope they can right the ship in time.
I had the same yellowing in the instrument cluster. They told me they do not have a UV machine to fix that yet so they ordered me a replacement screen that I will have installed in 3 weeks. I just picked up my car today and the UV treatment seems to have worked perfectly. I’ll post photos tomorrow when the sun is at the same angle as my original photo.
Please keep us posted.
Any suggestion that LCD displays are wear and tear components is such BS and it is incredibly offensive to customers to even suggest that. They are playing a dangerous game not honoring warranty service for defective displays. If the windshield yellows is that cosmetic too? What if the paint starts peeling off?
If your phone, TV, tablet, or laptop's display turns yellow, would ANYONE accept that it is just "cosmetic" and not a defect?! Of course not. This is no different.
When you go to arbitration, be sure to look up the arbitration cases Tesla has LOST and if you lose, be sure to ask them why the arbitration is such a sham where apparently the same facts can result in a verdict for or against you based on what kind of a day the arbitrator is having.
If you lose the arbitration case, from what I understand, it frees you to pursue other options for a remedy as long as you formally decline to accept the unreasonable arbitration judgement.
Interesting that they said "reduce" not resolve yellowing issue.
Implying cant be 100% sure; which makes sense given some folks had their screens replaced after the UV solution failed.
Implying cant be 100% sure; which makes sense given some folks had their screens replaced after the UV solution failed.
This move on their part is going to be very costly to them. All the cool tech in the world is not going to make up for the distaste they are leaving in their customers' mouths.
But M3 owners don’t have the yellowing screen issue and may be totally unaware of the problem in the S. I’m still surprised when I speak to other MS owners at a SC, who are still unaware of the yellowing screen issue in the MS. On these forums we think most S owners know that, but you’d be surprised how many don’t.
jlv1
Twice as much fun
mtndrew1
Active Member
Looks like Tesla has some company.
https://jalopnik.com/gm-is-facing-a-class-action-lawsuit-over-defective-cue-1838439031
Does this yellow border issue still affect the displays in the newer Raven models, or too early to tell? Does it eventually happen to all Model S/X screens? I know it doesn't affect the functionality, but as someone thinking of going from a Model 3 to a Model X, these details irk me and is giving me pause.
Apparently there is a Revision C of the display that is immune to this issue and I bet that is what is currently shipped in the Raven models.
If the UV fix does not work, the only viable resolution is to request a MCU replacement with the current revision.
I don't think we have seen anyone report this on a vehicle newer than March, 2019. So probably too early to tell at this time.
We don't know. But I don't think so.
Went to get my screen treated with the UV-ray treatment and they missed a spot at the bottom left so i had to leave the car after trying to pick it up. i guess its hard to see but I was being picky since I'm out of warranty and if they fry the screen then its on them!
After arbitration decided in my favor almost a month ago, mobile service came out today and replaced my screen with a shiny new one. I have not received an invoice showing their internal part numbers, but I took a few pics of the back of the old and new screens after the old one was removed from the MCU..
Old:
New:
Old:
New:
I have a non-Raven P100D that was built April 2019 and it has notable yellowing already, which I first noticed a month or two ago. It may have been present longer, as I have the display in Night Mode at all times.
