I just dropped my Model S off at the Dallas service center this morning for the "UV Repair". They have a one machine and TWO other Teslas are ahead of me in line to get it done today.
A Model X was getting the treatment when I pulled in and I actually got a glimpse of the machine. It looked like a red box about 2 or 3" thick and the same size as the 17" screen, attached to the face of the screen. The rep indicated they had done a lot of them and were even doing this pro-actively on cars that were in for other issues, where THEY (the Tesla reps) noticed the issue even if the owner had not yet reported it.
The rep indicated it takes about 2 1/2 to 3 hours and indicated that my car SHOULD be ready today (albeit late I assume).
No loaner for me today - Uber credit instead (note: I've had a mix of Tesla loaners, Chevy rentals and now Uber over the years). They did send me an automated text early today before the appointment to indicate they were unlikely to have a loaner and would provide the Uber credit (up to $100/day...does not cover tips). For me, the Uber credit is basically fine and worked seamlessly to get me home from the service center.
For all the grief Tesla service gets, I have generally been WAAAY happier with them over the last three years than any other dealer repair shop I have experienced in my life.
Will report back on the results of course!
Please let us know how the UV treatment works. Unfortunately the UV treatment device at our SC is "broken."
Any grief they are getting is because of poor communication and BS they have been trying to cram down the throats of owners pretending like this manufacturing defect is some "cosmetic" issue that should not be expected to be covered under warranty. No one wants to drive around in a car with a defective display that is increasingly turning to a darker shade of brown.
No one buys the BS that this is some "cosmetic" issue that customers should live with and the arbitration filings are a result of customers rejecting the "cosmetic" excuse nonsense. Customers should never have been placed in a position to have to file arbitration proceedings for warranty service.
If they had just put out a statement stating that they have found a manufacturing defect with a small number of screens and they are working on a UV treatment solution to address the issue with a reasonable timeline for a solution, NONE of this grief would be happening.
We have been waiting for nearly 8 months for a solution to our defective display. You talk about Tesla getting "grief," how about the all the grief thrown at customers, many of whom paid nearly $100K for their cars, and have to wait months and months to fix a manufacturing defect with no end in sight?
I've never had a car dealer drag their feet fixing a manufacturing defect under warranty. Once I had wood trim piece in a Mercedes discolor and the dealer replaced not just the defective trim piece but all the trim so they match without question with no "cosmetic" BS.